Kimberly Rivera
Newark,DE
Summary
Dynamic Front End Associate at Newark Natural Foods with a proven track record in customer service and visual merchandising. Skilled in point of sale operations and inventory management, I excelled in enhancing customer experiences and boosting loyalty program participation. Recognized for problem-solving abilities and maintaining organized, appealing displays.
Overview
2
2
years of professional experience
Work History
Front End Associate
Newark Natural Foods
Newark, DE
06.2016 - 07.2018
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Trained new front-end associates on checkout procedures and customer service best practices.
- Provided feedback from customers to store management to improve service and products.
- Facilitated the signing up of customers for store loyalty and credit card programs.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Greeted customers warmly and directed them to appropriate store sections.
- Utilized POS systems effectively to process sales and manage customer data.
- Greeted customers and provided assistance with product selection.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted in inventory management and restocking of checkout area supplies.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
Christiana High School
Newark DE06-1990
Skills
- Customer service
- Point of sale
- Visual merchandising
- Inventory management
- Supply restocking
- Cash handling
- Loyalty program facilitation
- Organization skills
Timeline
Front End Associate
Newark Natural Foods
06.2016 - 07.2018
High School Diploma -
Christiana High School
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