Tamara Villa
San Diego,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. I am a positive and diligent hard working professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering a few experience paired with goal-oriented and performance-minded approach. Always ready and willing to learn new things with an open mind.
Overview
6
6
years of professional experience
Work History
Property Manager
Hanken Cono Assad
12.2021 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Customer Service Manager
Global Equity Finance
01.2021 - 12.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Took ownership of customer issues and followed problems through to resolution.
Sales Representative Supervisor
True Legacy Estates
08.2019 - 12.2020
- Boosted sales performance by implementing effective training programs for the sales team.
- Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
- Collaborated with other department supervisors to ensure smooth operations across all areas of the company.
- Implemented a reward system for top-performing sales representatives, boosting morale and encouraging healthy competition within the team.
- Organized weekly meetings for the sales team to discuss progress, challenges, and best practices.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
Loan Officer Assistant
Home Safe Lending
03.2018 - 07.2019
- Increased loan application efficiency by streamlining documentation and verification processes.
- Assisted underwriters in determining loan eligibility for improved approval rates and client satisfaction.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
- Ensured compliance with industry regulations by staying updated on changes and implementing appropriate procedures within the team.
- Developed strong rapport with real estate agents, cultivating valuable referral networks that led to increased business growth opportunities.
Education
Associate of Arts - Real Estate
La Mesa College
San Diego, CAAssociate of Arts - Culinary Science
La Mesa College
San Diego, CA04.2018
Skills
- Bilingual: Fluent in English & Spanish
- Property Management
- Staff Management
- Vendor Management
- Customer Service-Focused
- Exceptional Oral and Written Communication Skills
- Compliance Monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Hanken Cono Assad
12.2021 - Current
Customer Service Manager
Global Equity Finance
01.2021 - 12.2021
Sales Representative Supervisor
True Legacy Estates
08.2019 - 12.2020
Loan Officer Assistant
Home Safe Lending
03.2018 - 07.2019
Associate of Arts - Real Estate
La Mesa College
Associate of Arts - Culinary Science
La Mesa College
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