Tamara Wade
Durham,NC
Summary
Dynamic professional experienced in fast-paced environments, adept at managing last-minute changes while maintaining high standards of work quality. Recognized for exceptional customer service skills and a strong ability to address client concerns effectively. Committed to enhancing customer satisfaction and achieving positive outcomes through teamwork and proactive communication. Eager to leverage expertise in a collaborative setting that supports organizational objectives.
Overview
11
11
years of professional experience
Work History
Dialysis
UNC HEALTH
Chapel Hill, NC
09.2023 - Current
- Handle patient check-ins/check-outs and pre-registration for dialysis using Epic and run real-time eligibility checks
- Develop and implement departmental procedures to ensure billing consistency
- Verify and correct billing and coding data resolving discrepancies independently
Anesthesiology
UNC HEALTH
Chapel Hill, NC
06.2023 - Current
- Verify and maintain accurate billing information, reconcile discrepancies, and handle customer inquiries
- Communicate with insurance companies for coverage verification and authorizations
- Assist in developing and refining billing procedures to improve accuracy and efficiency
Admin Associate
UNC HEALTH
Chapel Hill, North Carolina
05.2023 - Current
- Manage patient check-in/check-out using Epic System, validate patient information, and update EMR files
- Process copays and payments, run real-time insurance eligibility checks, and schedule follow-up appointments
- Oversee team operations, analyze production data, coordinate with cross-functional teams, and train new staff to enhance productivity
- Help facilitate onboarding process for new hires, help order uniforms for new hires process
Business Retention Agent
Spectrum
Morrisville, NC
02.2022 - 04.2023
- Implemented strategies to enhance customer satisfaction, achieving a 25% improvement in identifying growth trends
- Promoted new products and services, contributing to a 5% increase in sales and a 3% improvement in customer retention
- Maintained detailed customer records and built strong relationships to ensure ongoing loyalty
Leasing Advisors
Full House Marketing
Durham, NC
09.2021 - 01.2022
- Closed 25 tenant deals per month, conducted property tours, and managed lease renewals and rent negotiations
- Built rapport with tenants, coordinated move-in dates, and ensured units were ready for occupancy
- Ensured compliance with fair housing laws throughout the leasing process
Style Associate
Target
Durham, NC
09.2019 - 06.2021
- Assisted customers with locating merchandise, facilitated checkout, and managed fitting room protocols
- Organized and replenished stock in clothing and beauty departments, and managed electronics shipments
- Provided support in electronics and beauty departments to ensure a seamless shopping experience
Sales Associate
Marshalls
Durham, NC
09.2018 - 01.2020
- Ensured accurate customer transactions, promoted credit and loyalty programs, and maintained merchandising standards
- Fostered a welcoming atmosphere and handled returns and exchanges efficiently
- Adhered to company protocols and engaged in visual merchandising to enhance store presentation
Durham Housing Authority
Durham, NC
10.2018 - 05.2019
- Managed phone calls, welcomed visitors, documented case notes, and organized mail distribution
- Handled customer inquiries via calls and emails and coordinated with external vendors for services
- Developed and implemented a sexual assault education program targeted at women of color
Sales Associate
Charlotte Russe
Durham, NC
02.2018 - 07.2018
- Operated the cash register, met sales targets, and provided personalized customer service
- Managed visual merchandising, including store setups and zone maintenance
- Promoted to Supervisor, delegated tasks, and ensured high service quality and security
Sales Associate
Bath and Body Works
Durham, NC
06.2017 - 01.2018
- Provided efficient checkout service, assisted with purchasing decisions, and maintained store organization
- Restocked merchandise and prepared items for display according to brand standards
- Contributed to store projects, including floor setup and shipment handling
Team Member
Chick-fil-A
Durham, NC
09.2013 - 08.2016
- Delivered exceptional customer service and addressed needs effectively
- Reconciled transactions and operated equipment with accuracy
- Engaged warmly with customers and colleagues and maintained a thorough understanding of products and services
Education
Bachelor of Social Work -
North Carolina Central University
Durham, NC05-2019
Skills
- EPIC System Resolute Hyperspace
- SIS Exchange
- SIS Complete
- CSG Billing System
- Yardi Voyager
- Windows 10
- Microsoft Office Suite
- HIPAA compliance
- Patient account management
- Business Operations Support
- Claims processing and submission
- Insurance verification and confirmation
- Dispute Management Skills
- Problem Solving
- Critical thinking
- Multitasking capabilities
- Customer Relations
- Team Collaborator
- Patient data management
Systemskills
- EPIC System Resolute Hyperspace
- SIS Exchange
- SIS Complete
- CSG Billing System
- Yardi Voyager
- Windows 10
- Microsoft Office Suite
References
Available upon request.
Leadership Experience
- Maintain excellent customer satisfaction
- Successfully led a team to exceed sales goals
Communication Skills
- Implemented new procedures and techniques
- Improved efficiency
- Streamlined operations
Accomplishments
- Honors Convocation Award, North Carolina Central University, 2018
- Acknowledged by clinic for successfully managing a difficult patient interaction, 2024
- Development of Anesthesia Billing Instruction Manual
References
References available upon request.
Timeline
Dialysis
UNC HEALTH
09.2023 - Current
Anesthesiology
UNC HEALTH
06.2023 - Current
Admin Associate
UNC HEALTH
05.2023 - Current
Business Retention Agent
Spectrum
02.2022 - 04.2023
Leasing Advisors
Full House Marketing
09.2021 - 01.2022
Style Associate
Target
09.2019 - 06.2021
Durham Housing Authority
10.2018 - 05.2019
Sales Associate
Marshalls
09.2018 - 01.2020
Sales Associate
Charlotte Russe
02.2018 - 07.2018
Sales Associate
Bath and Body Works
06.2017 - 01.2018
Team Member
Chick-fil-A
09.2013 - 08.2016
Bachelor of Social Work -
North Carolina Central University
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