VICTORIA CHUKSORJI
Houston,TX
Summary
Accomplished Epic Credentialed Trainer and Healthcare IT Specialist Senior with extensive experience in OpTime/Anesthesia, Beacon, Beaker, ClinDoc, and Orders. Proven track record in leading large-scale Epic implementations, managing training teams, and providing impactful education for revenue cycle and clinical applications. Recognized for optimizing workflows, increasing EHR adoption rates, and fostering cross-functional collaboration. Skilled in training operations management, mentoring junior trainers, and aligning instructional strategies with organizational goals to enhance user proficiency and system efficiency. Excited Training Specialist adept at developing customized training plans that meet company and employee needs. Leveraging expertise in OpTime/Anesthesia, Beacon, Beaker, ClinDoc, and Orders gained over a 6-year career in a growth-focused role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Epic Specialist - Beacon (Inpatient Oncology)
Mount Sinai
04.2025 - Current
- Delivered in-depth support and training for Epic Beacon users during inpatient go-live
- Assisted providers in creating Beacon treatment protocols, oncology treatment plans, and clinical supportive care plans.
- Guided end users through documentation, order entry, and therapy plan management
- Ensured data accuracy and alignment with clinical pathways for optimal patient outcomes
- Partnered with clinical leadership and Epic analysts to resolve workflow challenges and enhance protocol usability
- Developed comprehensive training materials and quick-reference guides to facilitate seamless transitions for new users
- Engaged in collaborative troubleshooting sessions with IT and clinical teams to address and resolve system issues promptly
- Conducted ongoing assessments to measure training effectiveness and adjust strategies as needed
- Led workshops and seminars to foster a deeper understanding of Beacon functionalities and updates among clinical staff
- Provided mentorship to junior trainers, sharing best practices and insights to foster professional growth within the team
- Followed all company policies and procedures to deliver quality work.
Super User - Epic Ambulatory (Provider Documentation)
Houston Methodist
01.2025 - 03.2025
- Supported providers during Epic Ambulatory go-live as a Super User
- Delivered front-line assistance with provider documentation workflows
- Ensured seamless clinical documentation processes and addressed real-time system concerns
- Ensured compliance with relevant industry regulations by staying up-to-date on best practices related to electronic health record management within an ambulatory care context.
- Conducted thorough assessments of current practices, developing strategies for optimal use of the Epic Ambulatory system.
- Increased adoption rates of the Epic Ambulatory application through comprehensive training and support for end users.
- Excellent communication skills, both verbal and written.
Epic Credentialed Trainer - OpTime
Various Health Care System
08.2024 - 11.2024
- Delivered high-quality training to end-users across multiple Epic modules, including Cadence, Prelude, Resolute HB/PB, Clin-Doc, Orders, ASAP, Stork, Beaker, and Willow.
- Conducted engaging classroom training, virtual instructor-led sessions, and one-on-one coaching to ensure seamless adoption of Epic applications.
- Developed interactive learning materials (training guides, quick reference sheets, e-learning modules) to reinforce Epic best practices.
- Supported go-live activations, providing real-time assistance to providers, nurses, schedulers, and billing teams, ensuring a smooth transition to new Epic systems.
- Identified workflow inefficiencies and recommended system optimizations to increase productivity and enhance user experience.
- Collaborated with project managers, analysts, and clinical leaders to align training with organizational goals and ensure compliance with healthcare regulations.
- Led training needs assessments to tailor instructional approaches to various learning styles and professional backgrounds.
- Provided ongoing post-go-live support via ticketing systems, helping to resolve end-user challenges efficiently.
- Collaborated with clinical and technical teams to enhance user experience.
- Provided feedback on workflow improvements to training and project teams.
Epic Application Specialist : Remote
Mount Sinai Health System
04.2024 - 06.2024
- Specialized in Cadence and Prelude (Scheduling & Registration), ensuring front-office teams mastered appointment scheduling, referrals, and patient flow processes.
- Trained billing and finance teams in Resolute Hospital & Professional Billing (HB/PB) to improve revenue cycle efficiency and claims processing accuracy.
- Delivered training on Single Billing Office (SBO) workflows, helping health systems streamline billing and payment posting.
- Provided expert-level support for OpTime/Anesthesia, Radiant, Cupid, Dorothy, Comfort, and Behavioral Health, bridging the gap between clinical and technical teams.
- Conducted train-the-trainer sessions, mentoring new Epic trainers and super users.
- Designed customized Epic curriculum for various departments, ensuring training met specific organizational needs.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
Epic OpTime Credentialed Trainer
Yakima Valley Memorial Hospital
06.2023 - 11.2023
- Delivered comprehensive Epic OpTime training to over 100 end-users, ensuring seamless adoption of surgical scheduling and perioperative workflows across departments.
- Streamlined onboarding and instructional delivery, reducing training time by 80% while enhancing documentation accuracy and operational efficiency.
- Provided proactive go-live support and real-time troubleshooting, minimizing workflow disruptions and ensuring a smooth transition to Epic systems.
- Designed and implemented tailored training materials and reference guides, resulting in a 95% decrease in follow-up inquiries and increased long-term knowledge retention.
- Partnered with department leaders to align training with operational objectives, improving surgical team coordination and EHR utilization.
- Created on-demand e-learning modules and quick-reference tools to offer continuous user support and accommodate diverse learning styles.
- Evaluated user performance through feedback mechanisms and data-driven assessments, refining instructional approaches to maximize impact.
- Facilitated hands-on, scenario-based training sessions, increasing learner engagement and accelerating confidence in Epic system use.
Epic Beaker Trainer
Innisfail Hospital
08.2022 - 11.2022
- Delivered expert-level training and end-user support on Epic Beaker, empowering lab personnel to manage specimen processing, test ordering, and result reporting workflows efficiently.
- Configured system settings, optimized user interfaces, and swiftly resolved technical issues to ensure seamless lab operations.
- Designed and led interactive, scenario-based training workshops, significantly boosting system comprehension and operational confidence among clinical staff.
- Oversaw user provisioning by creating secure accounts, assigning permissions, and educating staff on best practices for Epic system access and HIPAA compliance.
- Enhanced data integrity by training users on accurate and complete documentation of insurance, demographic details, medications, and medical histories.
- Continuously improved training outcomes by gathering real-time feedback, analyzing performance metrics, and refining instructional strategies.
- Introduced blended learning formats, including self-paced modules and virtual workshops, to support diverse learner needs and increase knowledge retention.
- Trained and mentored 60+ new personnel hired to fulfill various roles.
Epic Credentialed Trainer, Optime
Baptist Health Medical Center
02.2022 - 09.2022
- Trained and mentored over 160 new clinical and operational staff, delivering comprehensive Epic Optime instruction tailored to perioperative workflows and surgical documentation.
- Developed and implemented custom lesson plans, tip sheets, practice tests, and live classroom training to reinforce knowledge and ensure real-world applicability.
- Provided on-site and virtual support during go-live, addressing end-user issues promptly to maintain continuity of surgical services.
- Collaborated with software developers and IT staff to troubleshoot and resolve system bugs, ensuring a stable and user-friendly interface.
- Authored and maintained detailed documentation aligned with EMR protocols, optimizing training compliance and audit readiness.
- Conducted performance evaluations and feedback sessions, adjusting training methodologies to align with adult learning principles and organizational goals.
- Enhanced staff onboarding by launching modular, role-based learning paths and continuous education programs for long-term skill development.
Epic Credentialed Trainer | Surgical Services Support
AdventHealth Tampa
05.2021 - 09.2021
- Delivered targeted Epic training and real-time support to physicians and nursing staff in a high-volume surgical environment, improving documentation accuracy and user confidence.
- Guided end-users through acute pain management workflows, ensuring alignment with safety protocols and medication administration standards.
- Facilitated efficient patient admission and discharge by training staff on accurate and timely document handling within Epic.
- Conducted comprehensive skills gap analyses, customizing training content to meet learner needs and drive adoption.
- Led onboarding and training of 25+ new hires, accelerating time-to-productivity and improving team cohesion.
- Observed trainee performance during workflow simulations, offering tailored feedback and one-on-one coaching to enhance system proficiency.
- Introduced post-training evaluations and continuous improvement loops, boosting overall program effectiveness.
- Designed and delivered blended learning solutions including instructor-led and virtual sessions to maximize accessibility and retention.
Education
Associate of Science - Patient Care Assistant
Flint Hill Technical College
Emporia, KS02-2009
Associate of Arts - Health Informatics
Flint Hills Technical College
Emporia, KS07-2008
Skills
- Optime
- Anesthesia
- Beacon
- Clindoc
- Instructional Design
- Curriculum Development
- Classroom Training
- Virtual Training
- EHR Optimization
- Workflow Analysis
- System Implementation
- WebEx
- Zoom
- Microsoft Teams
- Cadence
- Prelude
- Resolute HB/P
- Radiant
- Cupid
- Dorothy/Comfort
- Virtual classroom instruction
- In-person classroom instruction
- 1:1 coaching
- Go-live support
- Assessing healthcare operations
- Improving Epic utilization
- Leading teams through EHR transitions
- System upgrades
- Providing solutions for Epic-related issues
- Adaptability
- Patience
- Effective communication
- Collaboration
- Leadership
- Data analysis
- Clinical documentation
- Epic system training
Certification
AWS Certified Solutions Architect - Associate, In Progress
Professional Development And Tools
- Proficient in Epic eLearning tools, LMS platforms, Zoom, WebEx, Microsoft Teams.
- Experienced in EHR implementations, upgrade training, and post-go-live optimization.
- Strong knowledge of HIPAA compliance, patient data security, and healthcare regulations.
Key Skills And Expertise
Cadence, Prelude, Resolute HB/PB, ClinDoc, Orders, OpTime, ASAP, Stork, Beaker, Willow, Radiant, Cupid, Dorothy/Comfort, Virtual & in-person classroom instruction, 1:1 coaching, go-live support, Assessing and improving healthcare operations and Epic utilization, Leading teams through EHR transitions and system upgrades, Providing solutions for Epic-related issues in real-time, Adaptability, patience, effective communication, collaboration, leadership
Projects And Achievements
- Successfully trained 500+ users in Epic system adoption, improving workflow efficiency by 95%.
- Developed training materials that increased end-user retention and reduced system errors.
- Provided go-live support for major Epic implementations at many different Healthcare.
Timeline
Epic Specialist - Beacon (Inpatient Oncology)
Mount Sinai
04.2025 - Current
Super User - Epic Ambulatory (Provider Documentation)
Houston Methodist
01.2025 - 03.2025
Epic Credentialed Trainer - OpTime
Various Health Care System
08.2024 - 11.2024
Epic Application Specialist : Remote
Mount Sinai Health System
04.2024 - 06.2024
Epic OpTime Credentialed Trainer
Yakima Valley Memorial Hospital
06.2023 - 11.2023
Epic Beaker Trainer
Innisfail Hospital
08.2022 - 11.2022
Epic Credentialed Trainer, Optime
Baptist Health Medical Center
02.2022 - 09.2022
Epic Credentialed Trainer | Surgical Services Support
AdventHealth Tampa
05.2021 - 09.2021
Associate of Science - Patient Care Assistant
Flint Hill Technical College
Associate of Arts - Health Informatics
Flint Hills Technical College
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