Ruthie Bhatt
Maple Valley,WA
Summary
Senior Epic Analyst with over 6 years of proven success in leading implementation, Epic support, project management, and training initiatives. Possess strong analytical skills, technical aptitude, and the ability to lead and mentor teams effectively. Core strengths in designing clinical workflows, template building, implementation, LMS Systems, Epic Support/troubleshooting, QA/testing, training, installation, modification/upgrade, and reporting.
Overview
9
9
years of professional experience
Work History
Senior Epic Analyst/Manager
Asian Counseling and Referral Service (ACRS)
Seattle, WA
09.2019 - Current
- Mentor and Supervise Epic Analyst Team as subject matter expert to successfully stabilize and optimize Epic EHR system
- Led design, build, test, and implementation of Epic Prelude, EpicCare Inpatient, Mychart, and Resolute based on system requirements and functional specifications
- Collaborate with various teams to develop integrated workflows and define processes across applications and functional areas
- Partnered with software vendor (OCHIN) to provide solutions that meet system optimization and enhancement goals
- Pro-actively review and analyze effectiveness of systems and workflows and develop strategies to improve both functionality of application and end user satisfaction
- Led technical group meetings with stakeholders to drive key decisions
- Led design and maintenance of internal training curriculum for end users and upgrades
- Planned, created, and facilitated both virtual and in person training sessions for 300+ users.
- Assisted in streamlining patient scheduling processes through careful configuration of appointment templates and resource allocation in Epic Cadence module
- Empowered patients to take control of their own health care journey via meticulous customization of MyChart functionality according to client preferences
- Bolstered revenue cycle performance by optimizing claim submission workflows in Epic Resolute Billing module
- Enhanced patient care quality by training healthcare staff on optimal use of Epic platform
- Minimized risk exposure through rigorous testing of software updates, patches, and enhancements prior to deployment across enterprise environments
- Streamlined data entry tasks by developing customized templates and forms within Epic software suite
- Ensured accurate billing practices with thorough analysis of charge capture protocols in Epic system
- Enabled efficient communication among multidisciplinary teams via proper setup and maintenance of intra-departmental messaging systems within Epic platforms
- Collaborated with cross-functional teams to ensure seamless integration between Epic and other healthcare applications
- Increased end-user satisfaction with targeted training sessions and comprehensive documentation resources
Business Associate - Health Care Information Exchange
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
08.2017 - 10.2018
- Supported electronic results delivery and community health record application within Health Information Exchange (HIE) department at Hoag Hospital
- Served as project manager for implementation of new CRM tool, Microsoft Dynamics 365: created business case for project, led requirements gathering, vendor selection, application design, and training
- Developed test scripts, assisted in testing HIE systems, including configurations, customizations, and new releases, prior to implementation of new Epic EMR
- Led 3 outreach campaigns to improve Health Information Exchange (HIE) adoption for clients by troubleshooting technical issues related to electronic results delivery and leading application training for 600+physician and office staff
- Mentored and supervised HIE team members
- Created and updated documentation to improve and streamline processes to onboard clients.
EHR Support Specialist
Dr. James R. Dugue
Mission Viejo, CA
05.2015 - 08.2017
- Served as Project Manager and Implemented EMR software Office Mate and ExamWriter
- Provided IT support and Training
- Implemented new phone system that integrated with current scheduling system to eliminate no-show appointments
- Solved hardware and software issues on office PCs and Tablets.
Education
Bachelor of Science - Health Care Administration
University Of Phoenix
Ontario, CASkills
- Outstanding Performance Reviews for Epic Build and Implementation
- Excellent background in Training and Documentation of Clinical Workflows
- Epic Proficiency in building and troubleshooting- Prelude, RTE, Mychart, Epic-Care Inpatient, Resolute
- Epic Application Configuration
- Strong analytical skills to isolate and define problems and to formulate sound, logical, effective solutions
- Hands on experience providing technical support with Epic system using Jira and GoToAssist Ticketing System
- Experienced with CRM systems – Microsoft Dynamics and Salesforce
Timeline
Senior Epic Analyst/Manager
Asian Counseling and Referral Service (ACRS)
09.2019 - Current
Business Associate - Health Care Information Exchange
Hoag Memorial Hospital Presbyterian
08.2017 - 10.2018
EHR Support Specialist
Dr. James R. Dugue
05.2015 - 08.2017
Bachelor of Science - Health Care Administration
University Of Phoenix
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