Tamara Waters
Summerville,SC
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
2
2
years of post-secondary education
34
34
years of professional experience
Work History
Admissions/Scheduling Coordinator
Dorchester Alcohol and Drug Commission
Summerville, SC
05.2014 - 12.2019
- Coordinated scheduling of appointments for clients seeking substance abuse treatment.
- Facilitated customer appointment scheduling to enhance operational efficiency.
- Provided support in resolving scheduling conflicts between employees.
- Collaborated with team members to streamline scheduling workflow, reducing delays.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Provided support during crisis situations by promptly adjusting appointment schedules.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Managed room and resource bookings for internal and external meetings and events.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained a professional demeanor during all customer interactions.
- Greeted callers and identified their needs quickly and accurately.
- Managed incoming calls and directed them to appropriate departments.
- Answered incoming calls and directed them to the appropriate department or individual.
- Connected incoming calls quickly using multi-line telephone system to reduce hold times.
- Handled escalated customer complaints professionally and effectively.
- Utilized phone systems and software for tracking communications effectively.
- Developed strategies for improving efficiency within the scheduling process.
- Maintained confidentiality of sensitive client information in compliance with regulations.
- Communicated with healthcare professionals to streamline patient referral processes.
- Managed client records using electronic health record systems for accurate tracking.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Entered information into system to update status reports.
- Performed data entry for client accounts into the company database system.
- Reviewed and verified transactions for accuracy and compliance.
- Maintained records of all daily transactions for reconciliation purposes.
- Generated reports from the accounting system to support the reconciliation process.
- Collected, posted and managed patient account payments.
- Monitored compliance with health insurance regulations and company policies.
- Researched, collected and updated information on health insurance policies.
- Assisted in troubleshooting basic issues reported by callers.
- Generated reports from the accounting system to support the reconciliation process.
- Collected, posted and managed patient account payments.
Administrative Assistant
Dorchester Alcohol and Drug Commission
Summerville, South Carolina
05.2014 - 12.2019
- Organized meetings and maintained executive calendars to enhance time management for team members.
- Handled incoming calls and directed inquiries to appropriate departments, ensuring timely responses and efficient communication.
- Coordinated customer appointments to ensure efficient scheduling and client satisfaction.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Drafted written correspondence including reports and presentations for management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Processed invoices for payment using accounting software applications.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
Home Health Aide
Home Healthcare
Charleston, South Carolina
01.2013 - 01.2014
- Fulfilled client requests by obtaining household supplies and running errands.
- Accompanied clients to doctors' offices and other outings, providing transportation, assistance, and companionship to ensure comfort and safety.
- Administered prescribed oral medications under written direction of physician.
- Delivered personalized care to clients, ensuring their needs were met during part-time employment.
- Assisted clients with daily living activities and personal hygiene to promote independence and well-being.
- Executed multiple tasks for clients, including running errands and managing supplies., including obtaining household supplies and running errands.
- Facilitated client comfort and well-being as a self-employed caregiver.
Courier
Crescent Homes
Charleston, South Carolina
01.2013 - 06.2013
- Delivered packages to residential and commercial properties efficiently.
- Supported team initiatives by assisting in various tasks on a part-time basis.
- Maintained accurate delivery logs for internal tracking purposes.
- Maintained delivery logs to ensure precise tracking and accountability.
- Coordinated with dispatch to streamline delivery schedules and enhance communication.
Leasing Administrator
Adams Outdoor Advertising
Charleston, SC
02.2011 - 09.2012
- Submitted and tracked zoning applications to municipalities, ensuring compliance with local regulations.
- Maintained comprehensive lease files for efficient document retrieval. and leasing database (AdManager).
- Cultivated relationships with planning and zoning departments to facilitate smoother application processes.
- Provided administrative and organizational support to Real Estate Manager.
- Managed accounts payable processes and executed bi-monthly payments to property owners for lease rent.
- Resolved issues with property owners regarding vegetation removal, rent check status, and maintenance concerns, enhancing owner satisfaction.
- Developed partnerships to enhance collaboration with planning and zoning departments. with various planning and zoning departments.
- Scheduled progress in spreadsheets and used outlook calendar to coordinate updates on a weekly basis.
- Recorded leases with Charleston, Berkeley, and Dorchester counties.
Home Healthcare Aide
Home Healthcare
Summerville, SC
04.2008 - 02.2011
- Assisted clients with daily living activities and personal care needs.
- Supported clients with daily living activities and personal care to enhance comfort and independence.
- Monitored patient health, documenting changes and collaborating with healthcare professionals for timely interventions.
- Prepared nutritious meals aligned with dietary guidelines and client preferences to promote overall health.
Ordering and Receiving Administrator
Builders Wholesale Carpet, Inc.
Charleston, SC
01.2005 - 01.2007
- Procured flooring materials—carpet, tile, wood, and vinyl—for new residential home construction and home repair/warranty jobs, ensuring timely availability for projects.
- Streamlined delivery process to ensure special items arrived on schedule. to meet project timelines.
- Enter all relevant information into main database (RFMS).
- Created and managed reports to track shipping and delivery status of materials, enhancing visibility and accountability in the supply chain.
- Generated credit reports to evaluate financial liabilities for model homes and defective merchandise. for model homes and defective merchandise.
Computer Lab/Teacher Assistant
Berkeley High School
Moncks Corner, SC
08.2004 - 04.2005
- Set up ALS program to facilitate daily instruction. and Plato programs daily for class implementation.
- Oversaw classroom activities during program usage. while programs were in use for instruction.
- Supervised student engagement during classroom activities during program usage. while programs were in use for instruction.
- Compiled and shared weekly reports with teachers to track student progress.
Medical Receptionist
Miscellaneous
Charleston, SC
01.1997 - 01.2004
- Managed patient data entry, scheduled in and out-patient appointments, processed accounts receivable/payable, handled insurance documentation, administered special tests including EKGs, and performed various administrative tasks.
- Greeted patients and visitors warmly, ensuring a friendly and professional atmosphere.
- Welcomed patients and visitors with professionalism and warmth, creating a positive first impression.
- Performed patient data entry, scheduled appointments, processed accounts, managed insurance documentation, and conducted special tests such as EKGs.
Administrative Assistant
Summerville and Moncks Corner Police Departments
Summerville, SC
06.1986 - 04.1996
- Supported police and fire departments in Berkeley and Dorchester counties, SC, managing public inquiries on accident/incident reports, supplying arrest reports and documentation for Berkeley County General Sessions Court, aiding the Summerville Chief of Police and fire department, and inputting data for legal documents needed for departmental statistical analysis.
- Coordinated staff appointments to ensure efficient time management. and maintained calendars for staff members.
- Organized and maintained electronic filing systems for client records and documentation.
- Streamlined electronic filing systems for client records and documentation, enhancing accessibility and organization.
- Ensured availability of office supplies by regularly assessing inventory and placing orders in a timely manner. to ensure availability for staff. by checking stock to determine inventory level.
Education
Associate Degree -
Trident Technical College
Charleston, South Carolina 09.1981 - 09.1983
Summerville High
Summerville, SCSkills
- Microsoft Excel
- Microsoft Word
- Outlook
- Windows-based databases
- Electronic health records
- Appointment scheduling
- Client communication
- Crisis management
- Team collaboration
- Microsoft Excel
- Attention to detail
- Confidentiality maintenance
- Professional demeanor
- Administrative support
- Quality assurance
- Patient scheduling
- Effective multitasking
- Administrative duties
- Referral coordination
- Proficient in [software]
- Verbal and written communication
- Telephone etiquette
- Customer engagement and support
- Teamwork and collaboration
- Expense reporting
- Phone inquiries
- Documentation and reporting
- Customer relations
- Deadline oriented
- Mail handling
- Intake documentation
- Insurance verification
- Patient engagement
- Electronic medical records systems
- Medical terminology
- Scheduling
- Customer service and support
- Patient registration
Timeline
Admissions/Scheduling Coordinator
Dorchester Alcohol and Drug Commission
05.2014 - 12.2019
Administrative Assistant
Dorchester Alcohol and Drug Commission
05.2014 - 12.2019
Home Health Aide
Home Healthcare
01.2013 - 01.2014
Courier
Crescent Homes
01.2013 - 06.2013
Leasing Administrator
Adams Outdoor Advertising
02.2011 - 09.2012
Home Healthcare Aide
Home Healthcare
04.2008 - 02.2011
Ordering and Receiving Administrator
Builders Wholesale Carpet, Inc.
01.2005 - 01.2007
Computer Lab/Teacher Assistant
Berkeley High School
08.2004 - 04.2005
Medical Receptionist
Miscellaneous
01.1997 - 01.2004
Administrative Assistant
Summerville and Moncks Corner Police Departments
06.1986 - 04.1996
Associate Degree -
Trident Technical College
09.1981 - 09.1983
Summerville High