Tamara Whitley
Norwood,NC
Summary
Proficient bar manager with a successful history at Loping Crow Distillery, emphasizing team cohesion and superior customer service. Expertise in designing profitable drink menus and staff training, with a strong commitment to regulatory compliance. Notable for elevating customer experiences and efficiently handling conflicts, fostering a thriving bar setting.
Overview
8
8
years of professional experience
Work History
Bar Manager/Head Bartender
Loping Crow Distillery
Albemarle, NC
12.2022 - 05.2025
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Assisted with planning special events such as baby's showers, rehearsal dinners, gender reveals, weddings, birthday parties, and public events.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Sales Distributor
ItWorks! Global, Inc.
Palmetto, FL
05.2020 - 09.2022
- Assessed customer needs and developed customized solutions accordingly.
- Identified potential customers and established relationships with them.
- Provided product information, pricing, quotes, and availability to customers.
- Attended trade shows and conferences to promote products and services.
- Resolved customer complaints promptly and professionally.
Cashier Team Lead
Corner Store Supermarket
Albemarle, NC
06.2017 - 07.2019
- Answered phone calls to assist customers with questions and orders.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Counted money in cash drawers at the end of shifts to ensure amounts were correct.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
Certificate of Completion for Individual Courses - Criminal Justice
Harvard Online
Cambridge, MA07-2025
Some College (No Degree) - Criminal Justice Technology
Stanly Community College
Albemarle, NCSkills
- Regulatory compliance
- FOH operations oversight
- Risk assessment
- Customer service
- Conflict resolution
- Attention to detail
- Team building
- Responsible alcohol service
- Employee training
- Vendor relationship management
Affiliations
- Golfing: Swinging my clubs and hunting balls.
- Vacations: Foodie escapades and spontaneous adventures.
- Reading: Diving into imaginary worlds.
- Cooking: Turning my kitchen into a culinary playground.
- Hiking: Exploring the beauty's of nature.
References
References available upon request.
Timeline
Bar Manager/Head Bartender
Loping Crow Distillery
12.2022 - 05.2025
Sales Distributor
ItWorks! Global, Inc.
05.2020 - 09.2022
Cashier Team Lead
Corner Store Supermarket
06.2017 - 07.2019
Certificate of Completion for Individual Courses - Criminal Justice
Harvard Online
Some College (No Degree) - Criminal Justice Technology
Stanly Community College
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