Tamara Ziegler
Muscle Shoals,AL
Overview
4
4
years of professional experience
Work History
Telephone Triage Registered Nurse/Clinic Nurse
HCA Healthcare Inc.
Largo, FL
03.2025 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision-making.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Contributed to team success by mentoring new staff members on best practices in telephone triage nursing.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Maintained up-to-date knowledge of best practices in cardiology nursing through continuous professional development opportunities.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
Registered Nurse
UnityPoint Health - St Lukes Hospital
Cedar Rapids, IA
08.2024 - 02.2025
- Cardiology Clinic
- Outpatient Clinic
- End of Assignment
- Travel Assignment
- AMN Healthcare
- Teaching Hospital
- # of Beds in Facility: 377
Registered Nurse
ECU Health Medical Center
Greenville, NC
05.2024 - 08.2024
- Palliative Care
- Progressive Care Unit (PCU)
- End of Travel Assignment
- Travel Assignment
- AMN Healthcare
- # of Beds in Facility: 1000
Registered Nurse
ECU Health Medical Center
Greenville, NC
04.2024 - 05.2024
- Palliative Care
- Progressive Care Unit (PCU)
- End of Travel Assignment
- Travel Assignment
- AMN Healthcare
- # of Beds in Facility: 1000
Registered Nurse
Helen Keller Hospital
Sheffield, AL
10.2021 - 04.2024
- Medical ICU
- Intensive Care Unit (ICU)
- To Travel
- Supervisory Assignment: No
- # of Beds in Unit: 12
Education
Associate's -
Wallace State
Hanceville, AL08.2021
Bachelor's -
The University of Alabama
Tuscaloosa, AL12.2022
Skills
- AED Proficient
- CHF Proficient
- Management of Emergent Resuscitation Situations Proficient
- Chest Pain Proficient
- Dysrhythmia Management and Interpretation Intermittent
- Aspiration Intermittent
- Manual Resuscitation Bag (MRB, Ambu Bag) Proficient
- Upper Respiratory Infection Proficient
- Pneumonia Proficient
- Seizures Proficient
- Constipation/Impaction Proficient
- Diarrhea Proficient
- Management of Gastric tubes (NG, GJ, G, PEG, DOBOFF) Proficient
- Pyelonephritis/UTI Proficient
- Hypo/Hyperglycemia Proficient
- Infectious/Communicable Disease Proficient
- Moderate Sedation Proficient
- Managing Threatening/Violent Behavior Proficient
- Restraints Proficient
- Substance Withdraw Proficient
- Substance Overdose Proficient
- Suicide Risk Proficient
- Child Abuse Recognition/Reporting Proficient
Timeline
Telephone Triage Registered Nurse/Clinic Nurse
HCA Healthcare Inc.
03.2025 - Current
Registered Nurse
UnityPoint Health - St Lukes Hospital
08.2024 - 02.2025
Registered Nurse
ECU Health Medical Center
05.2024 - 08.2024
Registered Nurse
ECU Health Medical Center
04.2024 - 05.2024
Registered Nurse
Helen Keller Hospital
10.2021 - 04.2024
Associate's -
Wallace State
Bachelor's -
The University of Alabama