Tamara Charles
Port Jervis
Summary
Detail oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and addressing issues, consistently focusing on optimizing processes to enhance overall team performance. Committed to fostering collaboration and driving results that align with organizational objectives. Proven track record of delivering high quality outcomes under pressure, ensuring projects are completed on time and within scope.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Greystone Programs
01.2025 - Current
- Provided direct support to individuals with disabilities, enhancing daily living skills and independence.
- Facilitated communication between clients, families, and healthcare providers to ensure comprehensive care.
- Assisted in developing and implementing personalized care plans tailored to individual needs and goals.
- Monitored client progress, documenting changes in behavior and reporting findings to supervisory staff.
Security Officer
Garnet Health Medical
05.2024 - 12.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury. Especially in the behavioral health unit.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
Security Site Supervisor
Allied Universal Security
05.2023 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence. Resulting in earning RUNNER_UP EMPLOYEE OF QUARTER twice.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
Unarmed Security Guard/Customer Care Ambassador
Allied Universal Security
02.2022 - 05.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Managed high call volumes with exceptional time management and multitasking skills.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Responded quickly to emergency situations to assess and deflect issues.
Unarmed Security Guard
Allied Universal Security
11.2021 - 02.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
Customer service
Haagen-Dazs
03.2021 - 11.2021
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Managed food resources, memorized orders, and coordinated customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Internship Student
Public Safety Department
01.2019 - 12.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Manchester, NY12-2025
Associate of Science - Criminal Justice
Rockland Community College
Suffern, NY05.2023
Diploma - Spanish
Universidad Autonoma De Santo Domingo
Dominican Republique06.2018
Skills
- Effective team leadership
- Outstanding communication skills
- Problem solving abilities
- Proficient in managing multiple tasks
- Strong computer skills
- Behavioral management
- Time management
- First aid and safety
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Direct Support Professional
Greystone Programs
01.2025 - Current
Security Officer
Garnet Health Medical
05.2024 - 12.2024
Security Site Supervisor
Allied Universal Security
05.2023 - 05.2024
Unarmed Security Guard/Customer Care Ambassador
Allied Universal Security
02.2022 - 05.2023
Unarmed Security Guard
Allied Universal Security
11.2021 - 02.2022
Customer service
Haagen-Dazs
03.2021 - 11.2021
Internship Student
Public Safety Department
01.2019 - 12.2019
Associate of Science - Criminal Justice
Rockland Community College
Diploma - Spanish
Universidad Autonoma De Santo Domingo
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Licensecertificationstraining
- Basic Life Support 11-2024, 11-2026
- CPR and AED training certification, 10/2025, 10/2026
- Certify Member of National Society of Leadership and success,since 03/2023, present
- Certify member of Phi Theta Kappa, since 12/2020, present
Qualifications Summary
Adept at both creative and critical thinking, I bring proven leadership abilities and exceptional communication skills to every environment. As a multilingual professional fluent in French and Haitian Creole, I offer cultural versatility and strong interpersonal strengths. I also have a deep interest in Law and Forensics, which drives my commitment to accuracy, integrity, and continuous learning.