Tamarah Riley
Cincinnati,OH
Summary
Dedicated and motivated professional, well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and building rapport.
Overview
6
6
years of professional experience
Work History
Manager
Homegoods
05.2022 - 09.2023
- Lead a 15 mil business in day-to-day operations
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed employees to ensure excellent operations.
- Prepared and managed work schedules
- Lead training sessions for new employees
- Maintained optimal service quality
- Assisted with labor budgeting and cost-control preparation.
Lead Server
Michaelangelo's Italian Restaurant & Wine Bar
06.2020 - 04.2022
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Server
Emilio's Ballato
03.2018 - 04.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Education
Bachelor of Arts - Art Director/ Curator
Cleveland State University
Cleveland, OH04.1995
Skills
- Analytical/Critical thinking
- Detail-oriented
- Collaboration/cooperation
- Enthusiasm and effectiveness
- Sales strategy/up-selling
- Creativity and innovation
- Multitasking
Timeline
Manager
Homegoods
05.2022 - 09.2023
Lead Server
Michaelangelo's Italian Restaurant & Wine Bar
06.2020 - 04.2022
Lead Server
Emilio's Ballato
03.2018 - 04.2020
Bachelor of Arts - Art Director/ Curator
Cleveland State University
Similar Profiles
Camryn RatchfordCamryn Ratchford
Engagement Coordinator at HomeGoodsEngagement Coordinator at HomeGoods
Dennis RodriguezDennis Rodriguez
Operations Manager at HomeGoodsOperations Manager at HomeGoods
John RamseyJohn Ramsey
Remodel Associate at HomeGoodsRemodel Associate at HomeGoods
Faith HarrisFaith Harris
Merchandise Key Carrier at HomeGoodsMerchandise Key Carrier at HomeGoods
Yanna HarrisYanna Harris
Store Team Lead at Goodwill IndustriesStore Team Lead at Goodwill Industries