TAMARA KALILIKANE

Supervisor: Andrea Uta

Phone number: 808-983-7206

•Solve complex member cases.

•Research claims issues related to First Source.

•Facilitate weekly meetings with First Source to identify trends and resolutions.

•Assist Medicare Stars Programs with Medicare Welcome calls and CAHPS calls.

• Work with Supervisor and Manager to create process improvements where needed.

Supervisor: Sharla Wise

Phone Number: 808-952-7834

• Receive customer inquiries via phone, fax, mail, e-mail, etc.

• Probe for additional helpful information in order to effectively handle inquiry.

• Initiate investigation process based on the nature of the inquiry.

• Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with departmental process.

• Accurately document customer inquiries and actions taken with departmental quality guidelines to ensure appropriate follow up.

• Follow up on unresolved issues in a timely manner, escalating call trends to management.

• Deliver an excellent customer service experience while meeting quality and production standards.

• Perform other relevant tasks as assigned by management.

Supervisor: Maleah Lerma

Phone Number: 808-965-3030

• Provide quality service by greeting patients.

• Checking patients in.

• Verifying insurance eligibility.

• Answer telephones.

• Scheduling appointments.

• Other miscellaneous tasks.

Supervisor: Jonelle Moses

Phone Number: 808-933-7800

• Provide quality service by interacting directly with customers.

• Provide verbal and printed information and explains the features and benefits of the appropriate product.

• Researches and resolves question from customers on products.

• Perform a variety of clerical tasks, including answering the telephone, processing orders and other miscellaneous tasks.

Supervisor: Brenda Dunne

Phone Number: 808-969-3051

• Provide quality service by greeting patients.

• Checking patients in.

• Verifying insurance eligibility.

• Answer telephones.

• Scheduling appointments.

• Other miscellaneous tasks.

Supervisor: Stacy Kurohara

Phone Number: 808-935-3113

• Provide customer service by ringing up customer purchases.

• Operated cash register for cash, check and credit card transactions.

• Helped customers complete purchases, locate items and join rewards program.

Supervisor: Elise Nakamura

Phone Number: 808-935-1597

• Prepared and mailed invoices to customers.

• Obtains revenue by verifying transactions.

• Scheduled deliveries.

• Maintains financial records by filing accounting documents.

• Other miscellaneous tasks.

Supervisor: Keith Fukunaga

Phone Number: 808-935-6832

• Provide customer service by taking orders, preparing orders, cashiering.

• Operated cash register for cash and credit card transactions.

• Worked flexible schedule and extra shifts to meet business needs.