Tamark Duffus
Grayson,GA
Summary
Consistent and hard working Automotive Sales Manager/ F&I and top-rated sales associate with more than 11 years experience. Making contributions to your organization with knowledge attained from the past that will be used to apply exceptional customer service and people skills. I have a history of leading cohesive sales team, I am a flexible and versatile individual. I work well under pressure to manage and produce sales in an accurate and timely manner achieving aggressive goals.
Overview
15
15
years of professional experience
Work History
General Manager
Avis Car Sales LLC
Morrow, GA
06.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Led employee evaluations with constructive feedback to boost performance.
General Sales Manager
Southern Auto Imports
Roswell/Stone Mountain, GA
03.2017 - 05.2022
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Managed, hired and trained 10 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
- Developed and implemented strategies to increase sales revenue.
- Collaborated with marketing team to develop promotional campaigns.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Conducted regular training sessions for new sales personnel.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
General Sales Manager/F&I Director
Marietta Auto Sales
Marietta, GA
02.2016 - 02.2017
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Managed, hired and trained 20 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
Sales Manager
Roswell Mitsubishi
Roswell, GA
04.2015 - 09.2015
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Sales Manager/F&I Manager
Victory Mitsubishi
Bronx/Larchmont, NY
06.2010 - 12.2014
- Boosted monthly sales to more than 60 units per month just after opening only after two months, and became number one Mitsubishi Dealership In the North East for over 14months.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
Sales Associate
Bronx Suzuki
The Bronx, NY
03.2009 - 05.2010
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. And Also maintaining monthly sales goals.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Education
Some College (No Degree) - Engineering Science
Bronx Community College of The City University of New York
The Bronx, NYSome College (No Degree) - Business & Accounting
University of The West Indies
Mona JamaicaAdvanced Levels - Advanced Level Exams
Pre-University School
Mona Jamaica06.2007
High School Diploma -
Kingston College
Kingston, Jamaica06.2005
Skills
Sales Coaching
Training and development
Persuasive Negotiator/Strong Closer
Internet Sales
New And Used Cars
Strong with F&I, prime/subprime and deep subprime
F&I Director
Exceptional communicator/Sales skills
Dealertrack/ Route One Savvy
CDK/Dealertrack/ Frazer/Desk Manager DMS savvy
VinSolutions/Eleads/Dealersocket/Autoraptor CRM savvy
Timeline
General Manager
Avis Car Sales LLC
06.2022 - Current
General Sales Manager
Southern Auto Imports
03.2017 - 05.2022
General Sales Manager/F&I Director
Marietta Auto Sales
02.2016 - 02.2017
Sales Manager
Roswell Mitsubishi
04.2015 - 09.2015
Sales Manager/F&I Manager
Victory Mitsubishi
06.2010 - 12.2014
Sales Associate
Bronx Suzuki
03.2009 - 05.2010
Some College (No Degree) - Engineering Science
Bronx Community College of The City University of New York
Some College (No Degree) - Business & Accounting
University of The West Indies
Advanced Levels - Advanced Level Exams
Pre-University School
High School Diploma -
Kingston College
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