Tamarr Gibson
Fort Washington
Summary
Dynamic customer service professional with a proven track record at United Air Temp, excelling in service coordination and effective communication. Adept at resolving complex issues and enhancing customer satisfaction, I leverage strong teamwork and problem resolution skills to build lasting relationships and drive operational excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Air Temp
Lorton
02.2024 - Current
- Receive 50 to 125 inbound calls per day. In addition to making outbound calls during down time.
- Address inquiries and deliver accurate information about services.
- Assist customers with HVAC inquiries, resolving service issues through coordination with field technicians and dispatch.
- Respond to all requests for services, including repair calls, via Podium.
- Resolved scheduling conflicts between customers and technicians.
- Developed and nurtured long-term relationships with customers by providing personalized service and support.
- Collaborated with team members to enhance customer experience at United Air Temp.
- Document feedback to enhance service quality and operational processes.
Customer Care and Safety Associate
Icon Attractions
National Harbor
03.2023 - Current
- Ensured enjoyable customer experiences by addressing needs and providing assistance at the Capital Wheel
- Helped customers board and disembark rides safely
- Reviewed procedures and rules with customers to promote understanding and adherence
- Oversaw safety procedures on amusement platform
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD05-2023
Skills
- Customer support techniques
- Appointment scheduling
- Payment processing systems
- Service upselling
- Customer consulting
- Attention to detail
- Time management
- Adaptability to change
- Team collaboration
- Decision-making
- Well-spoken
Timeline
Customer Service Representative
United Air Temp
02.2024 - Current
Customer Care and Safety Associate
Icon Attractions
03.2023 - Current
High School Diploma -
Oxon Hill High School