Accomplished Manager well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Work History
CEO
9 Years 9 Months
GLB Express Bus Corp. | White Plains, NY | 01.2017 - Current
Built productive relationships with industry partners and competitors to support strategic business objectives.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Maintained effective staff and resource utilization rates to balance financial and operational obligations.
Increased company revenue $1,000 through aggressive new market strategies.
Retail Manager
28 Years 10 Months
Nordstrom, Bloomingdales, Marshalls, TAtall Girl | Atlanta, White Plains, Queens, Georgia, New York | 09.1986 - 07.2015
Exhibited excellent people skills during interaction with employees and customers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Controlled store inventory and reviewed cash handling and operations reports.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Completed daily paperwork and computer entry of sales data as established by management.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Answered questions about store policies and addressed customer concerns.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Handled inventories, cash and payroll procedures and managed controllable P&L line items.
Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 15%
Education
Bachelor of Science - Police Science
John Jay College of Criminal Justice of The City University of New York | New York, NY | 01.