Tamarra Ellis
Easton,PA
Summary
Experienced Administrative Professional with proven expertise in office management and conflict resolution. Skilled in optimizing routes and enhancing operational efficiency. Capable of managing diverse tasks independently to ensure high-quality service in fast-paced educational settings.
Overview
15
15
years of professional experience
Work History
Administrative Professional
Easton Area School District
Easton, PA
10.2015 - Current
- Administrative Support: Oversaw daily administrative tasks to support operations, including payroll processing, state reports and license documentation.
- Enhance Communication and Logistics: Coordinated dispatch operations, ensuring effective communication and streamlined logistics within the school district.
- Trip Coordination: Successfully scheduled and staffed field trips and athletic events, ensuring smooth execution.
- Software Implementation: Played a key role in the rollout of Routefinder software, improving route optimization and efficiency.
Customer Service Associate
PNC Bank
Easton, PA
01.2015 - 10.2015
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction during tenure at PNC Bank.
- Developed strategies to expand sales of services to existing customers, contributing to overall revenue growth.
- Exceeded revenue quota by promoting products and services, driving increased sales performance.
Customer Service Representative
CVS Health
Easton, PA
06.2011 - 01.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted customers with product inquiries and service requests, enhancing customer satisfaction.
- Resolved customer issues across front-line and departments by applying operations knowledge and problem-solving skills, improving service quality.
- Resolved complaints through effective communication and problem-solving skills.
- Managed customer accounts and updated information in the system.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Checked daily transactions for accuracy to ensure proper financial reporting. of daily cashier batches by checking all receipts, checks and cash.
Education
Bachelor of Science - Business Management
East Stroudsburg University Of Pennsylvania
East Stroudsburg, PA05-2012
Skills
- Conflict resolution
- Office administration and documentation
- Data management
- Payroll processing
- Recordkeeping
- Educational Logistics coordination
- Multi-line phone operation
- Typing proficiency
- Time management
- Staff supervision
- Attention to detail
- Problem-solving skills
- Routefinder software proficiency
Personal Information
Title: Administrative Professional
Timeline
Administrative Professional
Easton Area School District
10.2015 - Current
Customer Service Associate
PNC Bank
01.2015 - 10.2015
Customer Service Representative
CVS Health
06.2011 - 01.2015
Bachelor of Science - Business Management
East Stroudsburg University Of Pennsylvania