Tamarra Warren
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
AMSA
Jesse Brown VA Medical Center
Chicago, IL
11.2023 - Current
- Maintain effective and efficient communication with the patient, interprofessional care delivery teams, VA medical centers, and other agencies.
- Schedule, cancel, reschedule follow-up appointments per scheduling policies and procedures.
- Provided excellent service and attention to Veterans when face-to-face or through phone conversations
- Answer 40 calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Knowledgeable of CPRS, VISTA GUI and medical terminology in general.
- Verifies, updates, and confirms current demographic information when using Veteran Scheduling Enhancement (VSE) and/or Veterans Health Information.
Supervisor
Whole Foods Market Inc
Evanston, IL
06.2022 - 06.2023
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Planned and completed group projects, working smoothly with others.
Supervisor
Instacart HQ
Houston, TX
07.2020 - 09.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor
Instacart HQ
Chicago, IL
05.2019 - 07.2020
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Developed marketing plans that helped increase sales revenue by 20%.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Monitored operations and reviewed records and metrics to understand company performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Worked closely with human resources to support employee management and organizational planning.
Carrier Operator
Echo Logistics
Chicago, IL
02.2016 - 03.2019
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- monitored and tracked shipments to determine timely delivery and minimize delays.
- Reviewed paperwork to determine priorities and set schedules.
Billing Agent
Mt. Sinai Hospital
Chicago, IL
01.2013 - 01.2016
- Scheduled new and follow up appointments daily.
- Scanned records into the system for processing.
- Pursued and processed payments for outstanding balances.
- Updated accounts with latest personal details and payment information.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Generated reports on overdue payments, credit balances, and other financial metrics.
Education
Some College (No Degree) -
Western Illinois University
Macomb, ILSkills
- Training/Coaching Employees
- Dependable and Responsible
- Excellent Communication
- Scheduling
- Networking
- Employee Presentations
Affiliations
- Travel Agent
- Young Adult Mentor
References
References available upon request.
Timeline
AMSA
Jesse Brown VA Medical Center
11.2023 - Current
Supervisor
Whole Foods Market Inc
06.2022 - 06.2023
Supervisor
Instacart HQ
07.2020 - 09.2020
Supervisor
Instacart HQ
05.2019 - 07.2020
Carrier Operator
Echo Logistics
02.2016 - 03.2019
Billing Agent
Mt. Sinai Hospital
01.2013 - 01.2016
Some College (No Degree) -
Western Illinois University
Similar Profiles
Sheila Wilson-DeanSheila Wilson-Dean
Bed Coordinator at Jesse Brown VA Medical CenterBed Coordinator at Jesse Brown VA Medical Center
Alex RomanAlex Roman
Painter at Jesse Brown VA Medical CenterPainter at Jesse Brown VA Medical Center
MONYETTA HILLMONYETTA HILL
Certified Nursing Assistant at Jesse Brown VA Medical CenterCertified Nursing Assistant at Jesse Brown VA Medical Center