Brandon Havens
New York City
Summary
Accomplished Manager excelling in customer service and experienced with threat assessment, emergency response, and surveillance techniques. Passionate about team development and operational excellence, Seeking a opportunity to utilize strong organizational skills and a positive attitude to drive success and motivate others.
Overview
13
13
years of professional experience
Work History
Security Professional
Allied Universal
New York City
08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Managed approximately 30 incoming calls, per day from customers
- Protected facility and properly guests by regularly circulating premises and monitoring surveillance feeds
- Recorded incident reports with detailed accounts of occurrences.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Conducted training sessions for new Security Professionals to facilitate compliance with security protocols.
Assistant Manager
Walgreens
New York City
01.2007 - 05.2020
- Promoted from within from Associate to Assistant Manager
- Mentored new employees on customer service, company policies, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assist pharmacy with approximately 50 incoming calls, emails and 60 prescriptions per day from customers.
Education
Associate of Science - Visual Communications
American InterContinental University
Buckhead, GA06-2006
Skills
- Customer Service
- CPR/First aid
- New York State Guard Card
- Supervisory Experience
- Incident Reporting
- Client Communication
- Training/Coaching employees
- Shift Coverage/Scheduling
- CCTV experience
- Payroll
Timeline
Security Professional
Allied Universal
08.2020
Assistant Manager
Walgreens
01.2007 - 05.2020
Associate of Science - Visual Communications
American InterContinental University