Tamarria Spates
Mayfield Heights,OH
Summary
Experienced Client Service professional with over twenty three years of experience in a clinical laboratory setting. Strong work ethic and effective communication skills. Proactive attitude and ability to learn quickly. Motivated to maintain client satisfaction and contribute to the success of the organization.
Overview
24
24
years of professional experience
Work History
Team Lead, Laboratory Services
University Hospitals of ClevelandI
Cleveland, OH
01.2006 - 06.2024
- Communicated clinical results accurately and effectively to laboratory clients.
- Resource to client inquiries regarding test information, specimen requirements and other laboratory services.
- Supported staff during peak periods of workloads.
- Trained new staff in relevant processes and procedures.
- Provided customer service for inbound and outbound calls.
- Managed and coordinated assigned shifts and daily tasks.
- Collaborated with manager to problem resolve and increase client satisfaction.
Billing Customer Service Representative
Lab Corp
Broadview Heights , OH
10.2000 - 01.2006
- Performed data entry of patient demographics and insurance coverage.
- Translated written diagnoses to ICD-9 codes.
- Communicated clinical results.
Education
East High School
Cleveland06-1990
Skills
- Research skills
- Communication
- Teamwork
- Delegation
- Time management
- Problem solving
- Organization
- Digital literacy
- Writing skills
- Adept
Timeline
Team Lead, Laboratory Services
University Hospitals of ClevelandI
01.2006 - 06.2024
Billing Customer Service Representative
Lab Corp
10.2000 - 01.2006
East High School