Tamarya Ellis
Plantation,FL
Summary
Driven professional with a proven track record in Teleperformance's fraud servicing, Excells in enhancing customer satisfaction. Patient and dedicated customer service representative with reasonable experience in customer relations and hospitality. Works hard to be a team player with upbeat, positive attitude and proven skill in resolving problems with clients. Constantly motivated to maintain customer satisfaction and contribute to meeting companies needs. Always driven to do my absolute best when providing a resoulution for customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank of America Fraud Servicing
Teleperformance
Fort Lauderdale, FL
11.2023 - Current
- Serviced fraud alerts on customers accounts
- Made outbound calls to customers who needed to file fraud claims or billing disputes
- Outbound calls to customers who requested call backs
- Processed payments to merchants and account to account transfers
- Sent out emails for helpful fraud prevention tips and other information as needed
- Answered all customer inquiries
- Assisted with address changes and updating contact info
- Supervisor assistant; helping new employees with fraud servicing
- Send out new debit cards and replacement cards as needed
Team Leader Manager
Taco Bell
Tallahassee, FL
08.2018 - 08.2023
- Analyzed and updated all necessary changes to inventory needs
- Provides customer service support when we have unsatisfied customers
- Manage shift to make sure everything is ran smoothly
- Properly fixed team members mistakes and fix customers needs quickly
- Getting orders out fast and in a timely manner
- Work in fast paced environment
- Cross trained in multiple areas to meet all company needs
- Train new employees
Server Trainer
Park Summit
Coral Springs, FL
02.2017 - 05.2018
- Serviced fraud alerts on customers accounts
- Made outbound calls to customers who needed to file fraud claims or billing disputes
- Outbound calls to customers who requested call backs
- Processed payments to merchants and account to account transfers
- Sent out emails for helpful fraud prevention tips and other information as needed
- Answered all customer inquiries
- Assisted with address changes and updating contact info
- Supervisor assistant; helping new employees with fraud servicing
- Send out new debit cards and replacement cards as needed
Education
Coconut Creek High School
Coconut Creek, FL2018
Skills
- Efficient and Detail-Oriented
- Organization
- Technical Support
- Hospitality
- Food Champion
- Sales
- Email Support
- Team Leader
- Understanding Customer
Needs - Clear Communication
- Patience
- Creative Problem Solving
- Call Documentation
- LiveChat Support
- Billing
- Coachable
Certification
Certified Bank of America Fraud Servicing Representative
Timeline
Bank of America Fraud Servicing
Teleperformance
11.2023 - Current
Team Leader Manager
Taco Bell
08.2018 - 08.2023
Server Trainer
Park Summit
02.2017 - 05.2018
Coconut Creek High School