Tamaurya Moore
Las Vegas
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
18
18
years of professional experience
Work History
Shift Manager
Wynn Las Vegas
Las Vegas, NV
02.2023 - Current
- Managed daily operational activities to support seamless service delivery and maintain high levels of guest satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency across multiple departments.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Manage over 50 employees daily.
Merchandise Reconciliation Manager
Walmart inc
Las Vegas, NV
06.2019 - Current
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Arranged consistent shelves, bins and racks by following established diagrams
- Oversaw inventory counts to maintain stock records and account for shrinkage.
- Executed in season pricing strategies promotion's and markdowns
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibly.
- Merchandising techniques to enhance product awareness.
- Manage over 100 vendors and calls.
Ambassador Guest Services
Circa Hotel and Casino
Las Vegas, NV
11.2021 - 02.2022
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Set and managed policies for concierge services and guest relations.
- Handled over 50 guest accounts daily.
Customer Service Manager
Walmart inc
North Las Vegas
02.2018 - 06.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance oriented strategies and customer service techniques training needs and define accurate plans for decreasing process lags.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved concerns with products or services.
- Critical thinking and time management skills.
Cashier
Walmart inc
Las Vegas, NV
01.2016 - 02.2018
- Operated cash register for cash, check and credit card transactions
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Promoted customer loyalty and consistent sales by delivering friendly fast customer service
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Beautician
Crown Above
San Leandro, CA
05.2010 - 12.2014
- Keep work areas , tools and equipment clean and properly sanitized
- Schedule customers appointments and create memorable customer experiences
Housekeeper
Bally's Hotel and Casino
Las Vegas, NV
03.2008 - 05.2010
- Removed bed sheets and towels from rooms and ore treated stains to maintain and restore linen condition
Education
High School Diploma -
Mojave High School
Las Vegas, NVBachelor of Accounting -
Pen Foster College
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Training and mentoring
- Staff development
- Schedule management
- Schedule oversight
Timeline
Shift Manager
Wynn Las Vegas
02.2023 - Current
Ambassador Guest Services
Circa Hotel and Casino
11.2021 - 02.2022
Merchandise Reconciliation Manager
Walmart inc
06.2019 - Current
Customer Service Manager
Walmart inc
02.2018 - 06.2019
Cashier
Walmart inc
01.2016 - 02.2018
Beautician
Crown Above
05.2010 - 12.2014
Housekeeper
Bally's Hotel and Casino
03.2008 - 05.2010
High School Diploma -
Mojave High School
Bachelor of Accounting -
Pen Foster College