
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Patrols assigned areas to protect life and property and deter crime; responds to calls including burglaries, disturbances, accidents, robberies & other violations of the law; administers first aid; performs field interrogations; provides traffic & crowd control; issues traffic citations; performs stake-outs and transport.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and maintaining computer systems and networks. Resolved malfunctions with systems and programs through troubleshooting. Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance. Used ticketing systems to manage and process support actions and requests. Used ticketing systems to manage and process support actions and requests.
ITIL 4 Foundation
CompTIA A+
CompTIA Network+
CompTIA Security+