Jonathan Norman
Odenton,MD
Summary
Security+ and Data Center Certified cyber systems professional with experience in systems management and data center operations and policies. Looking to apply my 6 years of experience to support any missions under view. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy of the Watch
National Security Agency, NSA
02.2023 - 06.2023
- Translated complex technical information into intuitive clear format.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals and other educational materials.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Datacenter Technician / Manager
United States Air Force, Defense Intelligence Agency
10.2021 - 02.2023
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Oversaw system alerts across 4 networks to respond to service outages, degradations, and hazardous conditions providing 99.9% uptime
- Provide 24/7 tier 2 and 3 support for intelligence customers across 4 Major Commands
- Provide support to storage systems including transfers, expansions, and optimization
- Deployed as Data Center Manager to CENTCOM Area of Responsibility
- Established new data center policies and regulations
- Conducted CENTCOM datacenter HVAC expansion project
- Developed suggestions for technical process improvements to optimize resources.
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Managed implementation of new technological improvements resulting in increased efficiency.
Cyber Systems Operator
United States Air Force, National Security Agency
12.2017 - 10.2021
- Maintain, Implement, and troubleshoot network infrastructure for day-to day core activities
- Provide official training to new infrastructure technicians
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Led incident response team to mitigate damage to critical infrastructure
- Provided resource allocation to mission essential projects
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
Education
No Degree - Management And Communications
Airman Leadership School
Joint Base Pearl Harbor-Hickam, HI04.2022
No Degree - Information Technology Specialist
United States Air Force Technical School
Biloxi, MS12.2017
High School Diploma -
Bridge City High School
Bridge City, TX05.2017
Skills
- Oral and written communication
- Flexibility
- Critical thinking and problem solving
- General physical computer systems knowledge
- Ability to work in a team
- JIRA
- CONFLUENCE
- Cryptographic Devices
- ServiceNow
- Cisco installation and configuration
- Dell storage hardware and software installation
- HP server hardware installation
- SOP Writing
- LAN and WAN Control
- Data Backups
- Router Installation and Optimization
- Schneider Electric Data Center Expert monitoring software
- System Administration
- Hardware and Software Maintenance
- End-User Support
- GEM ONE Encryption Manager
- Social Perceptiveness
- Mission Critical Applications
- Technical Innovation Expertise
- Parts Inventory Management
- Update Configurations
- Remote Conferencing Support
- Install Hardware
- Testing and Quality Assurance
- Operation System Software
- Microsoft Windows Server Administration
- User Access Management
- Project Coordination
- VMware and Oracle (VM)
Accomplishments
Joint Service Achievement Medal, Meritorious Unit Award, Air and Space Outstanding Unit Award
Certification
- CompTIA Security+
- Data Center Certified Associate
- Top Secret//SCI clearance W/ Counter Intelligence Polygraph
Timeline
Deputy of the Watch
National Security Agency, NSA
02.2023 - 06.2023
Datacenter Technician / Manager
United States Air Force, Defense Intelligence Agency
10.2021 - 02.2023
Cyber Systems Operator
United States Air Force, National Security Agency
12.2017 - 10.2021
No Degree - Management And Communications
Airman Leadership School
No Degree - Information Technology Specialist
United States Air Force Technical School
High School Diploma -
Bridge City High School
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