TAMBERIA BREZIAL

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Streamlined call flow processes for more efficient response times and increased productivity.

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• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information while moving all calls along to maintain 30 calls per hour.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Managed store deliveries and shipments
• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen my department''s capabilities.
• Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Assisted store manager with daily job duties.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.