Tamberlyn Moss
Summary
Reliable remote professional with approximately two years of experience supporting distributed teams across operations, customer support, and administrative coordination. Strong communicator with a proven ability to work independently, manage priorities, and deliver consistent results in async environments.
Overview
4
4
years of professional experience
Work History
Remote Operations Associate
Cloudline Solutions
06.2023 - Current
- Supported daily operations for a fully remote team by tracking tasks, updating documentation, and meeting deadlines
- Coordinated async communication across departments to reduce delays and unnecessary meetings
- Maintained SOPs, onboarding materials, and internal documentation
- Assisted with onboarding and access setup for new hires
- Identified workflow inefficiencies and proposed process improvements
Customer Support & Administrative Specialist
NovaReach Digital
04.2022 - 05.2023
- Provided email and chat-based customer support across multiple time zones
- Resolved issues efficiently while maintaining a professional, empathetic tone
- Logged and escalated recurring issues using ticketing systems
- Maintained CRM records and accurate customer data
- Assisted with scheduling, reporting, and admin support
Education
High School Diploma -
Mariposa High School
01.2022
Skills
- Remote collaboration (Slack, Zoom, Google Meet)
- Task & project management (Asana, ClickUp, Trello, Notion)
- Documentation (Google Docs, Sheets, Confluence)
- Customer support tools (Zendesk, Intercom, Freshdesk)
- CRM tools (Salesforce, HubSpot)
- Data tracking & reporting
- Async time management
- Process improvement
- Clear written communication
- Self-management
- Problem-solving
- Adaptability
Timeline
Remote Operations Associate
Cloudline Solutions
06.2023 - Current
Customer Support & Administrative Specialist
NovaReach Digital
04.2022 - 05.2023
High School Diploma -
Mariposa High School