Dynamic Customer Service Specialist with proven expertise at Liveops, excelling in patient enrollment and HIPAA compliance. Adept at resolving inquiries and enhancing customer experiences through effective communication and problem-solving skills. Committed to maintaining accurate records and facilitating care coordination, consistently achieving performance benchmarks in a fast-paced call center environment.
Hi, I’m
Tameaka Maldonado
Dunn,NC
Summary
Overview
18
years of professional experience
Work History
LiveopsDunn, North Carolina
Customer Service Specialist
02.2022 - Current
Job overview
- Provided exceptional customer service by answering incoming calls and addressing patient inquiries with empathy and professionalism, ensuring a positive experience for every caller.
- Verified and updated patient demographics accurately, maintained up-to-date records, and ensured compliance with HIPAA regulations.
- Enrolled patients in appropriate services based on eligibility or criteria, effectively coordinating care, and facilitating access to necessary behavioral health resources.
- Warmly transferred patients to third-party departments, ensuring seamless communication and continuity of care for patients needing specialized services.
- Provided product information and guidance to enhance customer experience.
- Engaged in ongoing training to enhance customer service skills and knowledge.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Patient Financial ServicesRaleigh, NC
Correspondence Specialist
10.2007 - 05.2020
Job overview
- Managed patient correspondence regarding financial inquiries and billing issues.
- Coordinated communication between patients and financial services teams.
- Reviewed and processed patient account documentation efficiently.
- Collaborated with cross-functional teams to resolve complex financial issues.
- Trained new staff on correspondence protocols and best practices.
- Composed letters and electronic correspondence for professionals and management team.
- Researched and compiled information for reports.
- Proofread, formatted and prepared internal documents such as memos, letters and reports for distribution.
- Performed data entry tasks as required by updating customer contact information in the system.
- Organized paperwork associated with outgoing mailings including envelopes, labels prior to shipping.
Education
Kinston High
High School Diploma
06-1996
University Overview
Skills
- Customer service
- HIPAA compliance
- Patient enrollment
- Records management
- Care coordination
- Customer relationship management
- Effective communication
- Problem solving
- Active listening
- Call centers
- Complaint handling
- Call center experience
- Good communication skills
- Script adherence
Accomplishments
Accomplishments
- I am a Children's Book Author, you can find my books on Amazon
References
References
References available upon request.Personal Information
Personal Information
Education and Training
Education and Training
otherTimeline
Customer Service Specialist
Liveops
02.2022 - Current
Correspondence Specialist
Patient Financial Services
10.2007 - 05.2020
Kinston High
High School Diploma
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