Ana Garcia
Rio Grande City,TX
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
2026
2026
years of professional experience
Work History
Independent Contractor
Liveops
2009 - Current
- Delivered exceptional customer service through effective communication and problem resolution.
- Managed multiple inbound calls, ensuring timely responses to client inquiries and concerns.
- Utilized CRM systems to document interactions and track customer satisfaction metrics.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Implemented feedback mechanisms that enhanced client retention and satisfaction rates along with 5 other high performing agents for one of our new clients in their early stages of their program.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Evaluated customer needs and feedback to drive product and service improvements.
Independent Contractor
NexRep
2019 - 2019
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Utilized CRM systems to document interactions and track customer satisfaction metrics.
- Managed multiple inbound calls, ensuring timely responses to client inquiries and concerns.
- Delivered exceptional customer service through effective communication and problem resolution.
Finance Officer - Temporary
University of Cosmetology Arts & Sciences
2010 - 2010
- Utilized financial software to prepare consolidated financial statements.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Directed audits of financial statements, improving transparency and accountability within the institution's finances.
Education
Accounting
University of Texas Pan American
Edinburg, TXComputer Accounting Certification - Computer Accounting
South Texas Vocational Technical Institute
McAllen, TX06-1986
Skills
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Active listening
- Organizational skills
- Multitasking
- Excellent communication
Timeline
Independent Contractor
Liveops
2009 - Current
Independent Contractor
NexRep
2019 - 2019
Finance Officer - Temporary
University of Cosmetology Arts & Sciences
2010 - 2010
Accounting
University of Texas Pan American
Computer Accounting Certification - Computer Accounting
South Texas Vocational Technical Institute