TAMECA LAPRADE
Goose Creek,SC
Summary
Highly motivated and professional Administrative Customer Coordinator with over 5 years of experience delivering top-tier support to senior leadership. Expertise in calendar management, meeting and event coordination, confidential document handling, and stakeholder communication. Demonstrates exceptional communication and interpersonal skills, with a proven track record of thriving both independently and within team environments.
Experienced with medical office management, patient scheduling, and record-keeping. Utilizes organizational skills to manage appointments and coordinate office activities. Track record of maintaining accurate patient records and ensuring smooth office operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
VitalCore Health Strategies
11.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted with medical billing and coding processes to ensure accurate record-keeping.
- Maintained organized patient records and files in electronic health record (EHR) systems.
- Provided excellent customer service by addressing patient inquiries and concerns promptly.
- Trained new administrative staff on office procedures and EHR usage for consistency.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Supported office staff and operational requirements with administrative tasks.
Administrative Customer Coordinator
Ryder
06.2023 - 11.2024
- Coordinate the schedules and calendars for Leadership and other management team members
- Collaborate closely with leadership to foster employee engagement, development, and training
- Manage the recruitment, onboard, orientation, and training processes for all new hires
- Handle confidential information and documents with the utmost discretion, ensuring their secure and organized management
- Enter, review, and approve purchase orders in Workday
- Experienced in Microsoft Office applications, Advanced Time, Timeco, Workday, ICIMS and other HRIS systems
Administrative Assistant
Visit By an Angel
01.2018 - 01.2023
- Address and resolve any issues or complaints from patients or their families
- Ensure all documents comply with regulatory and legal requirements
- Handle the intake process for new patients
- Maintain and update electronic health records
- Order and manage office supplies
Customer Service Representative
Quoizel Lighting
01.2019 - 01.2022
- Established a great working relationship with Sales Representatives through telephone and email communication
- Collaborate with shipping department to provide BOL, signature, and paperwork when needed
- Work independently with minimum supervision by promoting operational best practices
- Entering and creating purchase orders
Education
High School Diploma -
Fort Dorchester High School
North Charleston, SCundefined
Trident Technical College
North Charleston, SCSkills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Customer Service
- Scheduling and Calendar Management
- Data Entry
- Payroll Processing
- Bookkeeping
- HIPAA compliance
- Patient scheduling
- Medical office management
- Appointment coordination
- Interpersonal relationship building
- New hire onboarding
- Talent acquisition
- Human resources support
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Administrative Assistant
VitalCore Health Strategies
11.2024 - Current
Administrative Customer Coordinator
Ryder
06.2023 - 11.2024
Customer Service Representative
Quoizel Lighting
01.2019 - 01.2022
Administrative Assistant
Visit By an Angel
01.2018 - 01.2023
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Trident Technical College
High School Diploma -
Fort Dorchester High School
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