TAMECIA CROCKETT
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
6
6
years of professional experience
Work History
Weekend Account Executive
Arrive Logistics
05.2022 - Current
- Prepared and maintained comprehensive reports for tracking and monitoring shipments
- Participated in regular staff meetings to discuss challenges faced during daily operations and brainstorm ideas for resolving them effectively
- Investigated shortages, overages, and damages of shipments to distribution centers.
Business Development Center Representative
Napleton of Kia of Carmel
06.2018 - 10.2019
- Adhere to the operational procedures and guideline Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Provided exceptional customer service through active listening, problem solving, and efficient resolution of inquiries
- Utilized a CRM system to track sales activities and customer data.
Customer Service Representative
Southeasttrans
10.2019 - 04.2022
- Scheduled timely transportation of diverse clients to healthcare facilities, including patients, families, and staff members
- Resolved customer complaints and addressed emergency requests and needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Outbound Sales Representative
Guitar Center
03.2019 - 09.2019
- Opened new accounts and documented personal, demographic and payment information in system
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Made average of 70 outbound calls per day
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
Education
Bachelor of Science - Healthcare Administration
Purdue University Global
Lafayette, IN04.2025
Certificate - Medical Billing And Coding
Purdue University Global
Lafayette, IN01.2021
Certificate - Medication Care Coordinator
Medcerts
Lithonia, MI05.2019
Skills
- Business Development
- Medical Billing
- Microsoft Office
- HIPAA knowledge
- Medical Coding
- Healthcare management
- Healthcare compliance
- Healthcare Policy
- Office Administration
- HIPAA Compliance
Timeline
Weekend Account Executive
Arrive Logistics
05.2022 - Current
Customer Service Representative
Southeasttrans
10.2019 - 04.2022
Outbound Sales Representative
Guitar Center
03.2019 - 09.2019
Business Development Center Representative
Napleton of Kia of Carmel
06.2018 - 10.2019
Bachelor of Science - Healthcare Administration
Purdue University Global
Certificate - Medical Billing And Coding
Purdue University Global
Certificate - Medication Care Coordinator
Medcerts
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