Tamecia Thomas
Memphis,TN
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at NexRep. Skilled in problem resolution and Microsoft Excel, adept at managing high-stress situations and resolving complaints with empathy. Achieved increased repeat business through exceptional client relations and active listening, leading to positive feedback and higher retention rates.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NexRep
09.2023 - 10.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Omni Interactions Inc
08.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Overton High School
Memphis, TN05-2020
Skills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- Complaint resolution
- Client relations
- Scheduling
Timeline
Customer Service Representative
NexRep
09.2023 - 10.2024
Customer Service Representative
Omni Interactions Inc
08.2021 - 02.2023
High School Diploma -
Overton High School
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