Tamecka McClatchey
Chicago,IL
Summary
Customer-savvy Customer service representative accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
23
23
years of professional experience
Work History
City Carrier Assistant
USPS
09.2015 - 04.2016
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Front of the House
Chicago City Cruises
03.2021 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Streamlined front of house operations for increased efficiency and optimal guest experience.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
Customer Service Representative
AmeriCall
11.2008 - 02.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Licensed Insurance Agent
GE Financial Assurance
11.1999 - 11.2001
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Education
Associate of Arts - Medical Billing And Coding
Taylor Business Institute
Chicago, IL09.2010
Skills
- Guest Relations
- Guest Satisfaction
- Phone Etiquette
- Customer Service Expertise
- Problem-solving abilities
Timeline
Front of the House
Chicago City Cruises
03.2021 - 08.2022
City Carrier Assistant
USPS
09.2015 - 04.2016
Customer Service Representative
AmeriCall
11.2008 - 02.2009
Licensed Insurance Agent
GE Financial Assurance
11.1999 - 11.2001
Associate of Arts - Medical Billing And Coding
Taylor Business Institute
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