Tameeka Francois
Yardville,NJ
Summary
Results driven professional with a proven track record in troubleshooting and quality improvement. Known for strong attention to detail and effective communication skills, contributing to seamless production operations and enhanced team collaboration.
Overview
18
18
years of professional experience
Work History
Lead Technican/Repair Technician
Trumpf Photonics
Cranbury, NJ
08.2016 - Current
- Troubleshooting, repair, and quality improvement efforts in a high-volume production environment to maintain production goals and product quality.
- Assisted with resume reviews, candidate interviews, employee evaluations, and technical training development.
- Investigated product returns, inspected units, and verified return claims through technical analysis and testing.
- Served as a floater across all production line operations, providing coverage and support to maintain workflow during staffing shortages.
- Performed monthly and annual inventory audits, maintaining accurate inventory records and resolving discrepancies.
- Made operational and technical decisions in the absence of management to ensure production continuity.
- Diagnosed and repaired production failures, minimizing downtime and improving process efficiency.
- Partnered with engineering teams to troubleshoot issues, implement process improvements, and support smooth production operations.
- Analyzed production, quality, and repair data to identify root causes, verify corrective actions, and approve products for release.
- Maintained detailed documentation of repairs, inspections, inventory, and quality metrics to support compliance and continuous improvement.
Mentor Coordinator
LifeTies
Ewing, NJ
01.2016 - 01.2017
- Developed training programs for mentor recruitment and development initiatives.
- Facilitated workshops to enhance mentor-mentee relationships and communication strategies.
- Coordinated scheduling of mentorship sessions, ensuring optimal pairing of participants.
- Evaluated mentor performance through feedback collection and assessment tools.
- Coordinated with the state social workers- managed database to maintain program funding compliance, monitor participants records and track mentors and mentees engagement and progress.
Substitute Teacher
Source 4 Teachers
Cherry Hill, NJ
09.2015 - 01.2017
- Delivered engaging lesson plans to diverse classrooms, adapting materials for varying student needs.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Collaborated with permanent teachers to ensure continuity in instruction and maintain curriculum standards.
- Utilized educational technologies and tools to enhance student learning experiences and engagement.
Customer Service Representative/Self Checkout Host
ShopRite
Hamilton, NJ
08.2008 - 08.2016
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Managed cash register operations, ensuring accurate transactions and effective cash handling.
- Trained new staff on customer service protocols, fostering a cohesive team environment.
- Streamlined inventory management processes, improving product availability for customers.
- Developed and implemented a training tools that continues to be used today to support customer service and self checkout training. Improving employee onboarding and operational consistency.
Education
Bachelor of Arts - Psychology
William Paterson University of New Jersey
Wayne, NJ01-2015
Skills
- Communication Skills (verbal and written)
- Conflict Resolution
- Time Management
- Team Collaboration
- Self Starter
- Attention to Detail
- Employee Training and Development
- Organizational Skills
- Microsoft Office Suite
Timeline
Lead Technican/Repair Technician
Trumpf Photonics
08.2016 - Current
Mentor Coordinator
LifeTies
01.2016 - 01.2017
Substitute Teacher
Source 4 Teachers
09.2015 - 01.2017
Customer Service Representative/Self Checkout Host
ShopRite
08.2008 - 08.2016
Bachelor of Arts - Psychology
William Paterson University of New Jersey