Tameia Adams
Honolulu,HI
Summary
Expert customer service professional with 8 years of experience providing exceptional service tailored to agencies target audience. Adept at delivering tailored solutions to enhance customer satisfaction and proficient in conflict resolution and effective communication. A dedicated professional focused on continuous improvement and delivering an exceptional customer experience.
Overview
6
6
years of professional experience
Work History
Centralized Scheduler
Zeiders Enterprises
08.2023 - Current
- Delivers expertise by identifying and analyzing agency needs to offer solutions related to services offered and provide training and education on self-service tools.
- Maintains and tracks accurate data in various computer systems, ensuring timely updates, proper documentation, and seamless integration across platforms to support efficient scheduling and reporting processes.
- Monitors, updates, and verifies data consistently across multiple computer systems, ensuring accuracy, completeness, and timely processing while supporting seamless operations and reporting.
- Upholds agency standards maintaining efficiency in customer care quality, solution identification and quality services.
Claims Associate
State Farm
11.2022 - 11.2024
- Conduct in-depth analysis of policy guidelines, coverage terms, and eligibility requirements.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Expertly literate in computer systems and proficient in programs including Microsoft Office.
Automated Logistical Specialist (92A)
Army National Gaurd
06.2019 - 06.2024
- Comply with Standard Operating Procedures (SOPS)
- Exhibited resilience by maintaining a high level of performance and professionalism in challenging and high-pressure situations.
- Exhibited flexibility and dedication by adapting to shifting priorities and workload demands, helping to maintain operational efficiency and exceed performance expectations.
Security Professional
Allied Universal Security Services
11.2024 - Current
- Proficient in de-escalating high stress scenarios, utilizing effective communication and conflict resolution techniques to maintain a calm and positive environment for customers.
- Applies cultural sensitivity and awareness to effectively communicate and interact with a wide range of individuals, fostering an inclusive environment that promotes trust and cooperation.
- Understanding and maintaining equanimity while empathizing with customers feelings to improve interactions.
Education
High School Diploma -
Thunderbird High School
Phoenix05-2020
Skills
- Attention to Detail
- Team Collaboration
- Data Entry and Record Management
- Conflict Resolution
- Emotional Intelligence
- Technical Proficiency
Timeline
Security Professional
Allied Universal Security Services
11.2024 - Current
Centralized Scheduler
Zeiders Enterprises
08.2023 - Current
Claims Associate
State Farm
11.2022 - 11.2024
Automated Logistical Specialist (92A)
Army National Gaurd
06.2019 - 06.2024
High School Diploma -
Thunderbird High School
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