Tameia Richburg
Gwynn Oak,MD
Summary
Dynamic Customer Service Supervisor with a proven track record at SSA Group, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and relationship building. Skilled in training and mentoring, fostering a collaborative environment that improved team performance and morale.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
SSA Group
04.2016 - 03.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Call Center Representative
Easy Rest Adjustable Beds
6400 Holabird Ave
05.2012 - 08.2014
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma - Nursing
Northwestern High
6900 Parkhieghts Ave 06.2002
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Team leadership
- Training and mentoring
- Positive and constructive feedback
- Relationship building
- Handling escalations
- Delegating work
Timeline
Customer Service Supervisor
SSA Group
04.2016 - 03.2023
Customer Service Call Center Representative
Easy Rest Adjustable Beds
05.2012 - 08.2014
High School Diploma - Nursing
Northwestern High