Tameia Richburg
Gwynn Oak,MD
Summary
Dynamic Customer Service Supervisor with a proven track record at SSA Group, excelling in problem-solving and team leadership. Enhanced customer satisfaction through effective issue resolution and relationship building. Skilled in training and mentoring, fostering a collaborative environment that improved team performance and morale.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
SSA Group
04.2016 - 03.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Call Center Representative
Easy Rest Adjustable Beds
05.2012 - 08.2014
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma - Nursing
Northwestern High
6900 Parkhieghts Ave 06.2002
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Team leadership
- Training and mentoring
- Positive and constructive feedback
- Relationship building
- Handling escalations
- Delegating work
Timeline
Customer Service Supervisor
SSA Group
04.2016 - 03.2023
Customer Service Call Center Representative
Easy Rest Adjustable Beds
05.2012 - 08.2014
High School Diploma - Nursing
Northwestern High
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