Tameisha Wilcox
Mesquite,TX
Summary
Driven Customer Support Representative with over 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Benefit Engagement Coordinator
Signify Health
02.2024 - Current
- Developed and implemented dynamic communication strategies.
- Summarized complicated topics into simple formats for better understanding.
- Cultivated a network of industry connections, leveraging partnerships for access to exclusive resources and opportunities.
- Collaborated with cross-functional teams to develop strategic plans for successful client engagements.
Benefits Consultant
Chime Solutions
06.2022 - 07.2023
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Analyzed benefits usage data to identify trends and areas for improvement in plan offerings.
- Collaborated with HR teams to create and distribute informative materials about benefit options and enrollment procedures.
- Conducted thorough benefits audits to ensure compliance with federal, state, and local regulations.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
Administrative Assistant
Copart
02.2020 - 05.2021
- Processing legal documents such as a Power of attorney and Affidavit of corrections to process titles at the DMV for total loss vehicles.
- Order office supplies along with supporting 5 people
Processed travel expense through an in-house software. - Relaying messages via email or voice message about any issue we may have with a document that was sent into complete title processing.
- Conducted thorough research of public records to verify property ownership and uncover any potential issues with titles.
- Work side by side with the Lien Holders and the Bank personal that approved the loan for vehicle information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined the title processing workflow through diligent document review and error identification.
Benefits Specialist
Extend Health
05.2018 - 06.2019
- Finalized the participants application in a structured process and clearly articulate application verbiage to meet legal requirements.
- Remained a resource for participants who were preparing to enroll, including verifying/updating profile information, helping participants navigate the website, and explaining the basics of Medicare coverage.
- Assisted customers with enrollment issues, applications, general questions and concerns, and facilitating their Health Reimbursement Accounts (HRA).
- Assisted customers with task assignments requested by internal teams supporting enrollments, Health Reimbursement Accounts (HRA), and general issues, including outreach and administrative responsibilities.
Education
Associate of Business Administration - Accounting And Finance
Ashford University
High School Diploma -
John Horn High School
Mesquite, TX05.2014
Skills
- Compensation and Benefits
- Records Evaluation
- Data Integrity
- Benefits Administration
- Travel Expense
- Interactive Communication Skills
- Client Satisfaction
- Eligibility Determination
- Microsoft Expert (All Programs)
- Ledger Updating
- Investigation Documentation
- Attention to Detail
Timeline
Benefit Engagement Coordinator
Signify Health
02.2024 - Current
Benefits Consultant
Chime Solutions
06.2022 - 07.2023
Administrative Assistant
Copart
02.2020 - 05.2021
Benefits Specialist
Extend Health
05.2018 - 06.2019
Associate of Business Administration - Accounting And Finance
Ashford University
High School Diploma -
John Horn High School
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