Tameka Baker
Lauderhill,FL
Summary
Dynamic manager with a proven track record at Dealer Services of Palm Beach, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, while ensuring compliance with regulations. Skilled in Orion and adept at problem-solving, fostering a high-performing, engaged workforce.
Overview
25
25
years of professional experience
Education
Associate of Arts - Biomedical Sciences
Broward College
3501 Davie Road, Davie, FL 3331412-2013
Work History
Manager
Dealer Services of Palm Beach
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Quality Checked title transfers in Orion to ensure correct documents were uploaded electronically
- Managed approximately 195 emails daily
Corporate Training Specialist
Dealer Services Network
06.2021 - 09.2022
- Detect training needs by evaluating strengths and weaknesses
- Explained new policies and procedures mandated by the State
- Monitor training effectiveness to ensure incorporation of taught skills and techniques into employee behavior
- Organized trainings to help and ensure the clerk was knowledgeable of polices
Manager
Dealer Services Network
08.2018 - 06.2021
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management
- Balancing
- Reports
Manager
Dealer Services Network
03.2017 - 06.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels
Title Clerk
Dealer Services Network
03.2013 - 02.2018
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Electronically submitted title transfers in DLRDMV
Title Clerk
Dealer Services Network
08.2000 - 03.2013
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Problem Solving Skills
- FRVIS
- Orion
- Balancing
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager
Dealer Services of Palm Beach
09.2022 - Current
Corporate Training Specialist
Dealer Services Network
06.2021 - 09.2022
Manager
Dealer Services Network
08.2018 - 06.2021
Manager
Dealer Services Network
03.2017 - 06.2018
Title Clerk
Dealer Services Network
03.2013 - 02.2018
Title Clerk
Dealer Services Network
08.2000 - 03.2013
Associate of Arts - Biomedical Sciences
Broward College
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