Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Tameka Barclay

Tameka Barclay

Customer Services Representative
Concord,NC

Summary

Personable, friendly and solution-oriented [Job Title] with over 25 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible Customer Service Representative offering 25 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

16
16
years of professional experience

Work History

Dispatch Operator

R.L Barclay Transport LLC
Concord, NC
06.2023 - Current
  • Reported delays, accidents or other traffic and transportation situations.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Supervised driver dispatching, route planning and vehicle tracking for over [Number] drivers.

Contractor Agent

Liveops
Scotland, AR
02.2021 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Reviewed files, records and other obtained documents to respond to customer requests.

Banking Assistant

Bank of America
Concord, NC
02.2007 - 06.2016
  • Promoted and sold banking products and financial services.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.

Education

High School Diploma -

William Penn High School
Philadelphia, PA
06.1994

Skills

  • Updating Logs
  • Service Planning
  • Database Maintenance
  • Data Entry
  • Adjusting Routes

Languages

English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Dispatch Operator

R.L Barclay Transport LLC
06.2023 - Current

Contractor Agent

Liveops
02.2021 - Current

Banking Assistant

Bank of America
02.2007 - 06.2016

High School Diploma -

William Penn High School

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Tameka BarclayCustomer Services Representative