Tameka Christy
Las Vegas,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alacrity Network Solutions
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Member Service Specialist
BeneLynk
06.2021 - 06.2023
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Arranged appointments with doctors, pharmacists, and medical teams to raise awareness of the latest product launches.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
Customer Service Representative
Duke Energy
01.2019 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
Education
Associate of Science - Medical Assisting
Los Angeles Trade Technical College
Los Angeles, CA06.2016
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Conflict Resolution
Timeline
Customer Service Representative
Alacrity Network Solutions
08.2023 - Current
Member Service Specialist
BeneLynk
06.2021 - 06.2023
Customer Service Representative
Duke Energy
01.2019 - 04.2021
Associate of Science - Medical Assisting
Los Angeles Trade Technical College
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