High-energy Assistant General Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with skills that are necessary to direct, train, and motivate staff to its fullest potential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Home2 Suites By Hilton Downtown
07.2021 - Current
Assisting General Manager with projects, and overseeing daily operations at the hotel.
Handled cash accurately and prepared deposits.
Assisted in recruiting, hiring and training team members.
Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and to prevent waste.
Interacted well with customers to build connections and nurture relationships.
Front Office Manager
Hittle House
08.2020 - 07.2021
Manage calendar and medical appointments
Handle all incoming and outgoing mail
Track visits/File Visitation forms
Supervise residents phone calls
Manage visitation log of who is entering and exiting building.
Sales Coordinator
Hampton Inn & Suites Scioto Downs
01.2018 - 03.2020
Maintain and keep accurate sales records reports through Hotel Sales Pro
Prepare information for sales meetings
Exceed revenue goals
In charge of setting up banquet rooms for various meetings
Communicating with clients booking rooms and event space
Handling Contracts.
Front Office Supervisor
Hampton Inn Suites by Hilton Downtown
08.2017 - 12.2018
Respond efficiently to Salt Survey's
.Balance Inventory
Train Front Desk Associates
Set up group charges and company tours
Assist with the Market Inventory.
Education
Associate of Applied Science - Hotel Tourism & Event Management
Columbus State Community College
05.2019
Skills
Team leadership and coaching
Budgeting and cost control
Sales Experience
Food safety and sanitation
Communication Skills
Strong work ethic
Certification
Hotel Tourism and Event Management Associate of Applied Science Degree, May 2015, May 2019, Columbus State
Timeline
Assistant General Manager
Home2 Suites By Hilton Downtown
07.2021 - Current
Front Office Manager
Hittle House
08.2020 - 07.2021
Sales Coordinator
Hampton Inn & Suites Scioto Downs
01.2018 - 03.2020
Front Office Supervisor
Hampton Inn Suites by Hilton Downtown
08.2017 - 12.2018
Associate of Applied Science - Hotel Tourism & Event Management
Columbus State Community College
Hotel Tourism and Event Management Associate of Applied Science Degree, May 2015, May 2019, Columbus State
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