Summary
Overview
Work History
Education
Skills
Timeline
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Tameka Davis

Forney,TX

Summary

Seeking a position where I am able to utilize my experience, passion, and knowledge in the Customer Service field to provide a corporation with efficient productive leadership. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Online Grocery Pickup

Walmart
06.2022 - 06.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Maintained a goal of 100 picks per hour

Amazon Fulfillment Associate

Amazon
08.2021 - 04.2022
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Claims Representative

ACT Technologies
05.2019 - 05.2021
  • Work for the claims department for BofA filing disputes and discussing claims
  • Going back and forth through different screens entering information
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Followed up with customers on unresolved issues.

Education

Some College (No Degree) - Accounting/General Studies

Illinois Central College
East Peoria, IL

GED -

Illinois Central College
East Peoria, IL
10.1999

Skills

  • Customer Service
  • Customer Care
  • Call Center
  • CSR
  • Customer Support
  • Excel (2 years)
  • Microsoft Word (2 years)
  • Inventory Control
  • Basic Math
  • Forklift
  • Order Picking
  • Banking
  • Certifications and Licenses
  • First Aid Certification
  • Driver's License

Timeline

Online Grocery Pickup

Walmart
06.2022 - 06.2023

Amazon Fulfillment Associate

Amazon
08.2021 - 04.2022

Claims Representative

ACT Technologies
05.2019 - 05.2021

Some College (No Degree) - Accounting/General Studies

Illinois Central College

GED -

Illinois Central College

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Tameka Davis