Tameka Ford
712 Blackthorne Dr,Glenn Heights
Summary
Led initiatives to resolve complex claims, optimizing efficiency and cost-effectiveness. Fostered a detail-oriented environment by applying superior analytical and problem-solving skills. Cultivated strong customer relationships through excellent communication.
Overview
8
8
years of professional experience
Work History
Claim associate
State Farm
09.2022 - Current
- Developes strong customer service skiss to effectively communicate with clients and resolve complex issues
- Utilized advanced problem solving capabilities to investigate discrepancies identify root cause, and implement corrective
- Successfully maintained records of claims documents such as medical records, bills and reciepts
- Efficiently managed a high volume of claims in accordance with company policy
Client Service Specialists
First call Dallas
06.2021 - 08.2022
- Make outbound calls to the field staff to ensure they have work for the day or the week
- Handling field staff payroll
- Taking inbound calls and emails from facilities to get the upcoming staffing needs
- Answers high volume incoming calls
- Help recruit new employees for our agency
Medical scheduler
Center for diagnostic imaging
09.2019 - 05.2021
- Answers high volume incoming phone calls and handles calls in a professional and timely manner maintains positive interactions at all times with patients
- Company policy ensures all appropriate personal, financial and insurance information is obtained recorded accurately
- Daily responsibility for calling and scheduling as many patients for whom the Company
- Ensures all patient data is entered into information systems completely and accurately .As well to ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
- Communicating to technologists any scheduling changes in order to ensure highest patient satisfaction.
- Handling medicl record via fax, voicemail, and chart swap
Appointment schedule specialist
Texas Health Resources
04.2018 - 09.2019
- Answer incoming calls to schedule appointments for physicians based on approved protocols.
- Handle scheduling and coordination of all referrals for all providers in our office
- Intake all patient's demographic and insurance information to register them in the Epic system accurately.
- Answer patient's questions about appointment and communicate information about new patient paperwork and directions to clinic.
- Make outgoing calls TO NEW patient for appointment and to reschedule as needed.
- Excellent communication with other schedulers to ensure that all calls are being returned in a timely.
- Coordinate with physician and medical assistant to schedule a patient's surgery
- Communicate with primary care offices to obtain medical records and enter information into Epic/patient chart
- Schedule patient with devices for the proper day and time
- Provide patient with education about procedure and instructions including scheduling them for follow with the doctors and answering any questions they may have
- Coordinate with the insurance representative to obtain PRE-CERTIFICATIONS
Education
Law
Liberty University
Lynchburg, VASkills
Patient relations
Telephone Etiquette
Task Prioritization
Adaptability and Flexiability
Follow-up Skills
Conflict Resolution
Team Collaboration
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Help mentor a new team member. Also, let a new hire sit by me while in training to help them better understand the job.
Personal Information
Title: Claim Adjuster
Timeline
Claim associate
State Farm
09.2022 - Current
Client Service Specialists
First call Dallas
06.2021 - 08.2022
Medical scheduler
Center for diagnostic imaging
09.2019 - 05.2021
Appointment schedule specialist
Texas Health Resources
04.2018 - 09.2019
Law
Liberty University