Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANA Mendez

Dallas,Texas

Summary

Accommodating professional focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with several years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Claim Associate

State Farm
Dallas, TX
11.2024 - Current
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Processed new policy applications and updated existing policy documents.
  • Provided quotes on various types of insurance policies.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Identified opportunities for process improvements based on customer feedback.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Greeted customers and provided prompt, courteous service.
  • Verified accuracy of customer data entered into the system.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Researched relevant policy information to answer customer questions.
  • Advised customers on available coverage options that best fit their individual needs.
  • Assisted in the development and implementation of customer service policies and procedures.
  • Facilitated payment processing for premium payments and renewals.
  • Collaborated with colleagues from other departments to resolve escalated customer issues.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Conducted policy reviews and renewals, ensuring customer satisfaction and retention.
  • Participated in team meetings and contributed to team goals and objectives.
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims.
  • Utilized software to document customer interactions, feedback, and resolutions.
  • Navigated computer system to look up customer information and update policies.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Reviewed insurance claims for accuracy and completeness.
  • Collaborated with policyholders to gather necessary information.
  • Communicated claim decisions to clients clearly and effectively.
  • Investigated claims using company systems and databases.
  • Documented interactions and findings in claim management software.
  • Ensured compliance with state regulations during claims review process.
  • Documented all pertinent claim information in the internal database system.
  • Investigated and resolved complex claim issues, such as eligibility, coverage, and payment discrepancies.
  • Reviewed and processed incoming documents to ensure accuracy of information.
  • Provided customer service by responding promptly to telephone inquiries about claim status.
  • Analyzed customer inquiries to determine the appropriate course of action for claims resolution.

Bank Teller

Comerica Bank
Dallas, TX
10.2016 - 06.2023
  • Demonstrated a strong attention to detail by accurately processing customer deposits and withdrawals and balancing the cash drawer on a daily basis.
  • Provided customer support in account opening, check ordering, and online banking service setup.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Educated customers about different types of banking services available at the branch.

Assistant Manager

FOREVER 21
Dallas, TX
05.2007 - 10.2016
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Examine products purchased for resale or received for storage to assess the condition of each product or item
  • Estimate consumer demand and determine the types and amounts of goods to be sold
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Keep records of purchases, sales, and requisitions

Guest Service

AMC
Dallas, TX
05.2006 - 03.2007
  • Responsible for updating ticket sale logs and submitting them to management
  • Responsible for answering incoming calls regarding events and ticket information
  • Consistently maintained high standards of quality guest service in every customer interaction.
  • Ensured cleanliness standards were maintained in guest service areas from start to finish.
  • Participated in team meetings to discuss strategies for improving guest service standards.
  • Provided leadership to team of guest service representatives, ensuring all customer inquiries were handled in a timely and efficient manner.

Education

Associate of Arts -

RICHLAND COLLEGE
DALLAS, TX

Skills

  • Bilingual Spanish and English
  • Proven ability to meet or exceed sales goals
  • Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues
  • Fast learner
  • Able to work in high dynamic environment and able to multi task
  • Customer Retention Strategies
  • Cross-Functional Communication
  • Customer Relations
  • Team Collaboration

Certification

Producers license.

Languages

Spanish
Native/ Bilingual

Timeline

Claim Associate

State Farm
11.2024 - Current

Bank Teller

Comerica Bank
10.2016 - 06.2023

Assistant Manager

FOREVER 21
05.2007 - 10.2016

Guest Service

AMC
05.2006 - 03.2007

Associate of Arts -

RICHLAND COLLEGE

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