Kerrion Melville
Riverdale,GA
Summary
Diligent claims associate with a robust background in processing and analyzing claims, demonstrating expertise in managing complex cases while ensuring meticulous documentation. Proficient in problem-solving and de-escalation techniques, effectively navigating disputes to achieve timely resolutions. Committed to delivering exceptional service and maintaining high standards of accuracy in all aspects of claims management.
Overview
2026
2026
years of professional experience
Work History
Claim Associate
State Farm
01.2024 - Current
- Processed and evaluated insurance claims, ensuring compliance with company policies.
- Assisted in gathering necessary documentation from clients to expedite claim resolution.
- Followed up with customers on unresolved issues.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Multi-tasking across State Farm platforms to ensure ability to push claim to the furthest point and proper claim handling.
- Clear and concise verbal and written communication to customers to ensure they are properly informed and equipped to aid State Farm in their claim handling process.
Customer Service Ambassador
Activus Connect
01.2022 - 01.2023
- Working from home, I answered calls for Activus as a customer service ambassador. Activus is a 3rd party company that has different clients/projects. I worked on the Experian project. Callers would receive notification that their data had been breached through a company they were affiliated with, offering them free credit monitoring & identity theft protection through Experian. My duties were enrolling members over the phone or helping them enroll on their end on Experian's website; reviewing members credit report information; advising members what steps to take if they received a credit monitoring alert or were victims of actual identity theft. I performed other similar duties until the end of the project.
Parts Processor
Truesource
01.2017 - 01.2020
- Parts Team member assigned categories but not limited to working on that category. Watch the parts queue; email purchase orders to vendors and/or ship out stock items requested on purchase orders. The goal is to start becoming the experts of the trades and equipment we are assigned to, at the same time, as a team, back each other up and be cross-trained on other fields of expertise. Responsible for receiving all incoming orders, returns, mail; Ship all outgoing orders and mail. Time management was key, as each task had its own exclusive time sensitivity.
Returns Coordinator
39dollarglasses.com
01.2014 - 03.2017
- Receive and sort all returned items. Process new orders/refunds depending on eligibility of return. Have items inspected for accuracy to address issues and determine eligibility of either cost of new order or amount of refund. Correspond with customers via phone/email to advise findings and how to proceed. With this position being in the optical field, finding the right way to communicate with each individual customer was a critical skill that I had to possess. Send out all requested replacement items to customers daily. Cover live chat customer service operator daily and perform all duties necessary until issue resolved.
Senior Loan Officer
Condor Capital Corp.
01.2012 - 01.2014
- As a Loan Counselor, my responsibilities are to cure customer delinquency by advising customers that are delinquent on their loan payments, of acceptable payment arrangements to bring their account current or to avoid further action. These duties coincide with my Collections Agent responsibilities, as I am also tasked with securing payments from past due customers.
Customer Service Representative
RYLA Teleservices
01.2010 - 01.2011
- Customer Service Representative for Verizon Wireless project. Assisted Verizon Wireless customers with questions regarding their account, bill, service and/or equipment. Assisted customers by either educating and explaining the information in their account or providing technical assistance.
Customer Service Representative
Positive Promotions
- Worked in call center's collection department placing outgoing calls to customers who received their orders without incident and let 60 days pass without paying for said order in full. Call center environment; responsible for answering incoming calls from customers to place orders, give quotes and pricing information, and give customers order status. I also placed outgoing calls to customers who left messages stating that there were problems with their order and worked with them to fix the problems whether or not the fault was the company's or the customer's.
Education
Business Management
Five Towns College
NYSkills
- Customer service
- Engaged listening
- Critical thinking
- Accurate data entry
- Problem resolution
- Call center experience
- Payment processing
- Live chat support
- Confident decision-making
Timeline
Claim Associate
State Farm
01.2024 - Current
Customer Service Ambassador
Activus Connect
01.2022 - 01.2023
Parts Processor
Truesource
01.2017 - 01.2020
Returns Coordinator
39dollarglasses.com
01.2014 - 03.2017
Senior Loan Officer
Condor Capital Corp.
01.2012 - 01.2014
Customer Service Representative
RYLA Teleservices
01.2010 - 01.2011
Customer Service Representative
Positive Promotions
Business Management
Five Towns College