Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tameka Harrell

Detroit,MI

Summary

Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Medical Receptionist

Michigan Institute of Urology P.C.
06.2024 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.

Patient Services Representative

Touchpoint Medical
02.2018 - 05.2024
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Reviewed and corrected claim errors to facilitate smooth processing.

Manager

Foot Locker
09.2012 - 03.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Science - Human Services

Wayne County Community College
Detroit, MI
05-1994

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Payment collection
  • Schedule coordination
  • Office administration
  • Microsoft office
  • Medical billing
  • Patient relations

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • First Aid Certification
  • Microsoft Office Specialist (MOS) Certification
  • Home Health Aide (HHA) Certification

Languages

English

Timeline

Front Desk Medical Receptionist

Michigan Institute of Urology P.C.
06.2024 - Current

Patient Services Representative

Touchpoint Medical
02.2018 - 05.2024

Manager

Foot Locker
09.2012 - 03.2017

Associate of Science - Human Services

Wayne County Community College
Tameka Harrell