Tameka Harrell
Detroit,MI
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Michigan Institute of Urology P.C.
06.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Patient Services Representative
Touchpoint Medical
02.2018 - 05.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
Manager
Foot Locker
09.2012 - 03.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Human Services
Wayne County Community College
Detroit, MI05-1994
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Schedule coordination
- Office administration
- Microsoft office
- Medical billing
- Patient relations
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Home Health Aide (HHA) Certification
Languages
English
Timeline
Front Desk Medical Receptionist
Michigan Institute of Urology P.C.
06.2024 - Current
Patient Services Representative
Touchpoint Medical
02.2018 - 05.2024
Manager
Foot Locker
09.2012 - 03.2017
Associate of Science - Human Services
Wayne County Community College
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