Tameka Johnson
Brooklyn
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your department. A dedicated worker, I can be relied upon to help your unit achieve its goals.
Overview
8
8
years of professional experience
Work History
PAA I - Billing Liaison
Domestic Violence Unit, HRA
03.2024 - Current
- Prepare, and review billing invoices for domestic violence shelter program providers.
- Proofread and verify accuracy and validity of invoices and investigate erroneous billing invoice entries.
- Review supporting documentation received by shelter clerical staff and update SORTS billing records.
- Review and process daily attendance, emergency transfers, safety transfers, and extensions for up to the maximum length of stay.
- Evaluate referrals for Tier II transitional units.
- Use agency systems, Welfare Management System (WMS) and Shelter Occupancy and Referral Tracking System (SORTS).
- Provide customer service to shelter providers, by responding to questions/inquiries concerning shelter monthly billing submissions. Liaise with providers to resolve invoice and/or reimbursement disputes.
Eligibility Specialist III - Financial Worker
HASA HIV/Aids Services, HRA
12.2022 - 03.2024
- Conduct thorough interviews to determine initial or continued financial eligibility
- Issuance of accurate immediate need benefits for eligible applicants
- Process approved case actions such as rent increase, rent supplements, rent in advance, brokers fee, security vouchers, rent arrears, skipped benefits fur and clothing grants
- Authorize financial changes in assistance and/ or budgets using information received from clients or pending RFI hit or TALX match
- Prepare pertinent comments in POS on case decisions made or actions taken show how eligibility was determined
- Maintain a caseload of clients by being organized, manage time effectively by prioritizing, and keeping track of tickler file
- Liaison with utility companies to get a clearance for client utility shut off notices
- Stop pending or change actions in Paperless Alternate Module (PAM)
- Manual case action using Turn Around Document (TAD)
- Utilize systems such as Welfare Management Systems (WMS), Paperless Systems (POS), HASA WEB, and more to prep and complete cases
Eligibility Specialist II - SNAP Interviewer
Family Independence Admin., HRA
05.2022 - 12.2022
- Responded promptly to phone calls from clients seeking assistance or answers to questions
- Explained program requirements in detail to potential participants and answered their questions about the application process
- Interviewed applicants to obtain and verify information to determine eligibility
- Determine and verify initial and on-going applicant/client eligibility for SNAP benefits using ANGIE database
- Document communications and contact with clients in computer system
Eligibility Specialist II - Medicaid Agent
OCS Infoline, HRA
01.2017 - 05.2022
- Assist more than 75 callers per shift answering questions, responding to inquiries, and checking case status or eligibility for Medicaid benefits
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of programs and services and creating a welcoming, positive experience
- Learned and maintained an in-depth understanding of program information, providing knowledgeable responses to diverse questions
- Evaluate case information, develop potential solutions, and maintain high- quality service
- Send applications, recertifications, CBIC card, correspondence, budget letter, and more
Education
Bachelor of Arts - Liberal Arts
Medgar Evers College-CUNY
Brooklyn, NY05-2002
Skills
- Time management abilities
- Professionalism
- Adaptability and flexibility
- Effective communication
- Reliability
- Attention to detail
References
References upon request
Timeline
PAA I - Billing Liaison
Domestic Violence Unit, HRA
03.2024 - Current
Eligibility Specialist III - Financial Worker
HASA HIV/Aids Services, HRA
12.2022 - 03.2024
Eligibility Specialist II - SNAP Interviewer
Family Independence Admin., HRA
05.2022 - 12.2022
Eligibility Specialist II - Medicaid Agent
OCS Infoline, HRA
01.2017 - 05.2022
Bachelor of Arts - Liberal Arts
Medgar Evers College-CUNY
Similar Profiles
Bev HonetanaBev Honetana
Case Manager Specialist at Mallee Sexual Assault Unit Inc. Mallee Domestic Violence ServicesCase Manager Specialist at Mallee Sexual Assault Unit Inc. Mallee Domestic Violence Services
Brenda LegareBrenda Legare
Grant Administrative Assistant at NH Coalition Against Domestic & Sexual ViolenceGrant Administrative Assistant at NH Coalition Against Domestic & Sexual Violence
Autumn RogersAutumn Rogers
Administrative Coordinator at Alabama Coalition Against Domestic ViolenceAdministrative Coordinator at Alabama Coalition Against Domestic Violence