Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tameka Jones

Hattiesburg,MS

Summary

Adept at navigating complex insurance claims, I leveraged my expertise in claims investigation and time management to enhance decision-making processes at USAA. By streamlining claims tracking and resolution, I significantly improved efficiency. My ability to interpret policies and present actionable insights underscores my results-driven approach, blending analytical prowess with exceptional organizational skills. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 4 years of insurance experience.

Overview

6
6
years of professional experience

Work History

Claims Representative

USAA
02.2022 - 07.2024
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Followed up with customers on unresolved issues.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Claims Representative

Brush Country Claims
08.2023 - 11.2023
  • Followed up with customers on unresolved issues.
  • Maintained accurate and up-to-date records of claim information for future reference.
  • Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.

Claims Representative

Questpro
03.2018 - 09.2022
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.
  • Followed up with customers on unresolved issues.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Maintained accurate and up-to-date records of claim information for future reference.

Education

High School Diploma -

Jones County Junior College
Ellisville, MS

Skills

  • Claims Investigation
  • Time Management
  • Microsoft Office
  • Policy understanding

Timeline

Claims Representative

Brush Country Claims
08.2023 - 11.2023

Claims Representative

USAA
02.2022 - 07.2024

Claims Representative

Questpro
03.2018 - 09.2022

High School Diploma -

Jones County Junior College
Tameka Jones