Summary
Overview
Work History
Education
Skills
Timeline
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Tameka Newble

Detroit,MI

Summary

Dynamic leader with a proven track record at BURLINGTON COAT FACTORY, INC, enhancing customer satisfaction and team efficiency. Excelled in problem-solving and time management, fostering collaboration across departments to significantly improve service quality. Skilled in training and mentoring, adept at driving performance and achieving results through effective delegation and leadership.

Overview

14
14
years of professional experience

Work History

Customer Service Supervisor

BURLINGTON COAT FACTORY, INC
12.2021 - 08.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Quality Control Inspector

Hiretechteam.com Shared Resource Services Provided
04.2019 - 10.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Backup Supervisor

Marketing Displays International
12.2015 - 02.2019
  • Trained newly hired employees
  • Data entry and machine operator
  • Assist the supervisor with orders to be delivered to customers
  • Supervised work-center, making sure orders are being done with quality and precision


Material Handler

Williams Bayer Industries
08.2013 - 06.2014
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Forklift Operator

KM Logistics, LLC
03.2010 - 06.2013
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Education

MOA Certification - Medical Office Assistant

Concorde Career College
Memphis, TN
10.2009

Certification - Insurance Billing And Coding

Crockett Vocational School
Detroit, MI
10.1998

High School Diploma -

O.D. Wyatt High School
Fort Worth, TX
05.1997

Skills

Problem-Solving

Time Management

Customer Service

Team Building and Leadership

Training and mentoring

Delegating Work

Data Entry

Timeline

Customer Service Supervisor

BURLINGTON COAT FACTORY, INC
12.2021 - 08.2024

Quality Control Inspector

Hiretechteam.com Shared Resource Services Provided
04.2019 - 10.2021

Backup Supervisor

Marketing Displays International
12.2015 - 02.2019

Material Handler

Williams Bayer Industries
08.2013 - 06.2014

Forklift Operator

KM Logistics, LLC
03.2010 - 06.2013

MOA Certification - Medical Office Assistant

Concorde Career College

Certification - Insurance Billing And Coding

Crockett Vocational School

High School Diploma -

O.D. Wyatt High School

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Tameka Newble