Tameka Reid
Brooklyn,NY
Summary
Motivated and dedicated professional with exceptional communication, organizational, and interpersonal skills. Proven ability to adapt quickly to new challenges while excelling both independently and collaboratively in team environments. Committed to delivering high-quality service and achieving goals efficiently, with a strong focus on continuous improvement. Eager to leverage expertise and experience to contribute meaningfully to a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Patient care Technician
NYU Langone Health
02.2023 - Current
- .Performs venipuncture, measures and records vital signs, inputs and output.
- .Perform electrocardiogram, activities of daily living, change bed linens.
- .Transfer patients to and from stretchers, wheelchairs and sara steady.
- .Provides snacks and fresh water to patients, answers call bells promptly, toilet patients and assist nurses.
- .Performs venipunctures and transfer labs and specimens to the appropriate departments.
- .Performs in person and virtual constant observations
CNA - Certified Nursing Assistant
Cobble Hill Health Center
06.2022 - 02.2023
- .Performs activities of Daily living to residents
- .Measures and record vital signs
- .Feed residents, Provide snacks and fresh water, empty urine bags
- .Ambulating and repositioning of bed bound patients
- .Dress patients and transport them to and from appointments.
- .Measuring input/output and provide comfort care
CNA - Certified Nursing Assistant
BEDFORD CENTER FOR NURSING AND REHAB
01.2021 - 02.2023
- .Performs activities of Daily living to residents.
- .Measures and record vital signs.
- .Feed residents, Provide snacks and fresh water, empty urine bags, ambulation and repositioning of Patients.
- .Dress patients and transport them to and from appointments.
- .Measuring input/output and provide comfort care.
Call Center Representative
Tech Support and Data Strategies
01.2018 - 05.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Vocational - Health Education
09.2021
Vocational - Health Education
08.2020
Vocational - Commercial Food Preparation
03.2013
High school diploma - undefined
07.2002
Skills
- Vital Signs
- Home Care
- Epic
- Security
- Clerical Experience
- Cooking
- Patient Care
- Hospice Care
- Caregiving
- CCTV
- Meal Preparation
- Developmental Disabilities Experience
- Cleaning Experience
- EMR Systems
- English
- Home health
- Dementia care
- ADLs
- Alzheimer's care
Certification
- Certified nursing Assistant
- Certified Patient Care Technician
- Basic Life Support
- Electrocardiogram
- Phlebotomy
Timeline
Certified Patient care Technician - NYU Langone Health
02.2023 - Current
CNA - Certified Nursing Assistant - Cobble Hill Health Center
06.2022 - 02.2023
CNA - Certified Nursing Assistant - BEDFORD CENTER FOR NURSING AND REHAB
01.2021 - 02.2023
Call Center Representative - Tech Support and Data Strategies
01.2018 - 05.2020
New York Medical Career Training Center - Vocational, Health Education
Bulkan Educational Institute - Vocational, Health Education
The National council on Technical and Vocational Education and Training - Vocational, Commercial Food Preparation
Black River High School - High school diploma,
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