Tameka Riley
Charles City,MO
Summary
Dynamic and compassionate professional with extensive experience at SSM Health DePaul Hospital - St. Louis, excelling in patient confidentiality and customer service. Demonstrated ability to streamline appointment processes, enhancing patient satisfaction significantly. Skilled in crisis intervention and fostering teamwork, I bring a blend of hard and soft skills to improve healthcare delivery and patient experience. Hardworking Office Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with a continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Behavioral Health Office Receptionist
SSM Health DePaul Hospital - St. Louis
02.2023 - Current
- Facilitated effective communication between clients/providers by diligently documenting phone messages and distributing them accordingly.
- Collaborated with clinical staff to coordinate patient care, enhancing communication between team members and improving overall efficiency.
- Maintained a clean and organized reception area, contributing to a welcoming environment for patients and visitors.
- Streamlined appointment scheduling processes, resulting in reduced wait times and improved patient satisfaction.
- Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.
- Managed high call volumes while maintaining composure and professionalism, addressing inquiries promptly and accurately.
Behavioral Health Technician
SSM Health DePaul Hospital - St. Louis
09.2018 - 02.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Concierge
SSM Health DePaul Hospital - St. Louis
09.2015 - 02.2024
- Contributed to a positive work environment by maintaining a professional demeanor.
- Visitors sign in and out on the visitor log and must have identification like a driver's license, state ID, or passport.
- Maintained front desk's concierge books with release of information (ROI) for each unit. Make sure the visitor's name is on the list before sending them to the units.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of respect.
- Visitors must also be wand with metal detector.
Education
Associate of Arts - Early Childhood Education
Florissant Valley Community College
St Louis, MOCertified Nurse Assistant
St. Charles Community College
Cottleville MoSkills
- Patient confidentiality
- Insurance Verification
- Stress Tolerance
- Data entry proficiency
- Appointment Scheduling
- Front Desk Operations
- Patient Registration
- Reminder calls
- Appointment management
- Computer skills include Epic
- Customer Service
- Basic Life Support for Health Care Providers (BLS)
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Timeline
Behavioral Health Office Receptionist
SSM Health DePaul Hospital - St. Louis
02.2023 - Current
Behavioral Health Technician
SSM Health DePaul Hospital - St. Louis
09.2018 - 02.2024
Concierge
SSM Health DePaul Hospital - St. Louis
09.2015 - 02.2024
Associate of Arts - Early Childhood Education
Florissant Valley Community College
Certified Nurse Assistant
St. Charles Community College
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