Tameka Simmonds
North Chesterfield,VA
Summary
A highly motivated detail oriented individual that has over 20 or more years in a customer service environment. Providing exceptional customer service in handling on average over 90 plus calls and going above and beyond in making sure all calls are handled professionally. Always carrying out the callers requests and making sure that they are satisfied with the results on each and every call. Taking the time to listen to their needs and efficiently and accurately making sure that it is done to their satisfaction. Always making sure that I am representing the organization that I am working for in a positive light by maintaining high standards of conduct and ethics.
Overview
27
27
years of professional experience
Work History
Caregiver/Personal Assistant
Self Employed
North Chesterfield, VA
01.2020 - Current
- Provide care for a disabled family member to whom I assist with every day daily needs. Cleaning, cooking, running errands, personal care etc.
- Assist with transporting the individual back and forth to doctor appointments.
- Overall just making sure that they are comfortable and well taken care of daily.
Front Desk Receptionist/Administrative Assistant
The Laurels of Willow Creek
Midlothian, VA
03.2008 - 01.2022
- Assisted living nursing home where I provided front desk duties and also administration clerical duties part time.
- Providing exceptional customer service to the residents of the facility as well staff and visitors.
- Answer all calls on the first ring and assist the callers with whatever assistance that they required.
- Assist the business office manager with any clerical duties for the day which included filing invoices, admission packets, registering new admissions to the facility, updating menus etc.
Communication Specialist
Virginia Urology
Richmond, VA
07.2017 - 06.2021
- Answer 90+ calls on average scheduling patients accurately to be seen for a urology provider that specializes in there health issue.
- Routing and directing calls to providers nursing staff for patients that are needing to discuss issues and concerns.
- Accurately and focused on making sure that the correct insurance information is updated by always verifying and repeating back identification numbers on the insurance cards and name of company to the patient.
- Always verifying and protecting patients HIPAA on each and every call as well as updating address and phone number information.
Patient Access Representative
VCU Health System
Richmond, VA
05.2010 - 06.2017
- Registrar for this Orthopedic Clinic which daily duties included but not limited to registering patients and obtaining and accurately updating all insurance and demographic information. Also making sure that HIPAA is always verified.
- Collect any applicable co pays and make any follow up appointments with patients provider. Answer and assist calls from patients.
- Obtain prior authorization to pay patients insurance company for any required radiology procedures.
- Prep patients charts 2 days in advance for patients that where coming in to be seen for there appointments.
Customer Service Representative
Henrico County Public Utilities
Henrico, VA
10.2006 - 05.2010
- Handle and answer on average 15 to 20 calls per hour for all henrico county residents that where in need of establishing water accounts for there property.
- Assist with all billing inquiries and concerns for high water usage and help the caller to understand and go over there bill to see what could be the cause of the increase.
- Dispatch out technicians to make sure that there is no known leak on the property that could cause increase in usage faucet, toilet, hose or defective water meter.
- Payment arrangements where set up for accounts that where in jeopardy of being disconnected for delinquent accounts.
Associate Customer Service Representative
Dominion Virginia Power
Richmond, VA
11.1998 - 10.2008
- Answer all inbound calls quickly for customers requesting to initiate or transfer or disconnect their electricity services.
- Provide reasonable payment arrangements keeping in mind best interest for the company as well as for the customer.
- Explain in great detail any increases in usage by going over previous years usage for any calls about high bills.
- Educate the caller and give them ways to lower there heating and cooling costs to prevent any high usage in the future.
Education
High school diploma -
Kee Business College
Richmond, VA03-1993
General Studies (Graduate High School Diploma) - undefined
Monacan High School
Midlothian, VA06-1991
Skills
- Microsoft Office
- Active listening
- Microsoft Outlook
- Negotiation
- Time management
- Customer Support
- Multitasking
- Problem-solving
- Empathy
- Attention to detail
- Organizational skills
- Microsoft Word
Timeline
Caregiver/Personal Assistant
Self Employed
01.2020 - Current
Communication Specialist
Virginia Urology
07.2017 - 06.2021
Patient Access Representative
VCU Health System
05.2010 - 06.2017
Front Desk Receptionist/Administrative Assistant
The Laurels of Willow Creek
03.2008 - 01.2022
Customer Service Representative
Henrico County Public Utilities
10.2006 - 05.2010
Associate Customer Service Representative
Dominion Virginia Power
11.1998 - 10.2008
General Studies (Graduate High School Diploma) - undefined
Monacan High School
High school diploma -
Kee Business College