Susanna Gosnell
Carriere
Summary
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Caregiver/Personal Assistant
Serenity pearl living facility
Picayune, MS
06.2021 - 01.2026
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Maintained accurate patient records in electronic health record systems.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Oriented and trained new staff on proper procedures and policies.
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Performed basic first aid procedures in emergency situations until further medical help arrived
- Administered medications orally or topically according to physician orders while adhering strictly to dosage guidelines
- Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
- Aided in physical therapy exercises prescribed by therapists to improve patient mobility
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
- Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
- Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed personalized care plans based on individual needs and preferences.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented activities to enhance social engagement and mental well-being of clients.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Maintained accurate health records to support effective care planning.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted healthcare providers with patient examinations and procedures.
Environmental Tech
Forrest general hospital
Picayune, MS
07.2025 - 12.2025
- Executed routine cleaning and maintenance tasks to uphold safety and operational standards.
- Executed sanitation and disinfection processes using specialized equipment and chemicals to maintain a hygienic workspace.
- Responded promptly to service requests, addressing any immediate cleaning or maintenance needs
- Monitored and replenished cleaning supplies and equipment inventory, placing orders to prevent operational disruptions.
- Implemented quality control measures to assess the effectiveness of cleaning processes and make necessary adjustments
- Facilitated sustainable practices by sorting recyclable materials from general waste streams to enhance environmental responsibility.
- Followed strict infection control practices when working in healthcare settings or high-risk environments
- Executed emergency response drills and training exercises to enhance environmental service readiness.
- Implemented health code and regulatory standards to ensure safe and efficient daily operations.
- Maintained confidentiality regarding sensitive information encountered while performing duties
- Developed and maintained accurate records of environmental inspections and audits.
- Monitored hazardous waste disposal processes to maintain regulatory adherence.
Caregiver
Home Instead Senior Care Home
Slidell, LA
01.2018 - 10.2023
- I am a personal caregiver to my patients in their home. I make sure that they are provided for of quality care and observe that there isn't any neglect, their medication is given to them. And any other needs in their personal care plan and make sure it is taken care of.
- Trained new caregivers on best practices in senior care and safety protocols.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Developed personalized care plans to enhance client well-being and comfort.
- Built strong relationships with clients to deliver emotional support and companionship.
- Implemented medication management strategies, ensuring adherence to prescribed regimens.
- Resolved conflicts among clients or family members, ensuring a harmonious caregiving environment.
- Assisted patients with self-administered medications.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling, ensuring efficient use of resources and time.
- Educated patients on treatment plans and medication administration protocols.
- Maintained accurate patient records in electronic health record systems.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Dispatch Supervisor
Mea tow truck
Bogalusa, LA
02.2018 - 02.2019
- Stressful, on call 24 7 7 days a week. Billing In office and dispatching
Caregiver/DSW
Assure health care providers
Slidell, LA
03.2013 - 01.2019
- I started off as a caregiver / DSW worker and worked under this position for a vote a year-and-a-half too and then was bumped up to a manager position. I handled basic duties of a CNA pretty much when I was a caregiver. As a manager I handled the payroll, making the schedule for at least 15 employees, handling the finances, speaking to caseworkers, ETC.
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
Customer service lead
WINN DIXIE
03.2011 - 02.2013
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Substitute teacher
ST. BERNARD SCHOOL
Chalmette, LA, United States
06.2007 - 04.2009
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers. Enforce administration policies and rules governing students. Discuss assigned duties with classroom teachers to coordinate instructional efforts. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage. Observe students' performance, and record relevant data to assess progress. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods. Organize and supervise games and other recreational activities to promote physical, mental, and social development. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills. Attend staff meetings and serve on committees, as required.
Education
Nursing (Associate) -
Delgado Community College
Slidell, LA01.2012
Associate of Applied Science - Nursing
Delta College of Nursing
Slidell, LASkills
- Public health
- Operations
- Medication administration
- Extensive caregiving experience
- Proficient in QuickBooks
- Healthcare billing
- Appointment coordination
- Care plans
- Clinical office management
- Excel
- Dedicated work ethic
- Microsoft Word
- Tow Truck
- Logistics
- Schedule Management
- Working with people with developmental disabilities
- Management
- Retail sales
- Dispatch
- Senior Care
- Microsoft Office
- Special Needs
- Delivery driver experience
- Utility clerk
- Intake
- Time Management
- Case Management, cashier, payroll
- Quick service & fast food restaurant
- Healthcare scheduling management
- Medical billing proficiency
- Customer Service
- MS Office
- Home care
- Multitasking
- Clerical Experience
- Operations Management
- Proficient in Microsoft Outlook
- Outlook
- Respectful and compassionate
Accomplishments
- Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for outstanding dedication to patient care.
- Resolved product issue through consumer testing.
Certification
- CPR Present
- Driver's License
- First Aid Certification
Awards
Valedictorian graduate honors May 2005
Additional Information
Quick and eager learner, people person, outgoing, honest, loyal Can type 70wpm, dependable, quick learn
Languages
English
Timeline
Environmental Tech
Forrest general hospital
07.2025 - 12.2025
Caregiver/Personal Assistant
Serenity pearl living facility
06.2021 - 01.2026
Dispatch Supervisor
Mea tow truck
02.2018 - 02.2019
Caregiver
Home Instead Senior Care Home
01.2018 - 10.2023
Caregiver/DSW
Assure health care providers
03.2013 - 01.2019
Customer service lead
WINN DIXIE
03.2011 - 02.2013
Substitute teacher
ST. BERNARD SCHOOL
06.2007 - 04.2009
Nursing (Associate) -
Delgado Community College
Associate of Applied Science - Nursing
Delta College of Nursing